IT Support Engineer, MENA

IT Support Engineer — Part-Time MENA About Brain Co. Brain Co. is an applied AI startup co-founded by Jared Kushner and Elad Gil, backed by leading Silicon Valley builders including Patrick Collison and Andrej Karpathy. We build AI applications for governments, healthcare systems, and critical industries. • Automated construction permitting for a sovereign government → 80% faster, unlocking $375M+ in value • Optimized supply chains for a global energy company → 30% lower cost, preventing $100M+ in losses • Streamlined hospital patient care → 40% better outcomes, 80% less admin work • $55M Series A • 70+ person team from Tesla, Google DeepMind, NVIDIA, and Databricks The Role As our part-time IT Support Engineer, you’ll be the frontline of our IT operations — keeping a fast-growing team unblocked while supporting the corporate security programs that keep Brain Co. safe. You’ll own help desk, onboarding, offboarding, and access requests, working closely with the Security & IT team. There’s room to grow into a full-time role as the team scales. What You’ll Work On Help Desk & Employee Support • First-line IT support for a 70+ person team — hardware, software, and account issues • On-site and remote support across macOS and Windows • Maintain runbooks and self-service resources to reduce repeat requests Onboarding • Own Day 1 setup end-to-end: accounts, devices, and Okta provisioning • Execute provisioning workflows and fulfill access requests per our access entitlement model • Coordinate with HR and hiring managers on start dates and equipment needs Offboarding • Run offboarding on last days: disable accounts, revoke access, recover equipment • Keep offboarding logs accurate and audit-ready for SOC 2 Access Requests • Own the access request queue and fulfill approved requests within our 2-hour SLA • Route Tier 2/3 requests to the right approvers and track to resolution AV, Network & MENA Offices • Support conference room AV across office locations — setup, troubleshooting, and keeping meetings running • Help maintain office network infrastructure and troubleshoot connectivity issues • Serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics You Might Be a Great Fit If You… • Have 2+ years of IT support or helpdesk experience, ideally at a startup • Are comfortable in Okta — provisioning, groups, and SSO troubleshooting • Have run onboarding and offboarding workflows and understand the security stakes • Are organized and dependable — you juggle open requests without dropping the ball • Communicate clearly with non-technical employees • Work independently and surface issues proactively Bonus Points For • Google Workspace administration • MDM experience (Jamf, Kandji) • SOC 2 access control or IT audit exposure • Basic scripting (Python, Bash) Why Join Us • Real ownership from day one — you’ll run IT operations, not just execute tickets • Work at a company deploying AI to governments, hospitals, and critical industries • Flexible part-time hours (~20 hrs/week) with potential to grow into a full-time role • Competitive hourly compensation Show more Show less

2+ years of IT support or helpdesk experience, ideally at a startup. Comfortable in Okta — provisioning, groups, and SSO troubleshooting. Experience with onboarding and offboarding workflows and understanding security stakes. Organized and dependable, able to juggle open requests without dropping the ball. Clear communication with non-technical employees. Ability to work independently and surface issues proactively. Bonus points for Google Workspace administration, MDM experience (Jamf, Kandji), SOC 2 access control or IT audit exposure, and basic scripting (Python, Bash).

Help Desk & Employee Support: provide first-line IT support for a 70+ person team covering hardware, software, and account issues; on-site and remote support across macOS and Windows; maintain runbooks and self-service resources to reduce repeat requests. Onboarding: own Day 1 setup end-to-end including accounts, devices, and Okta provisioning; execute provisioning workflows and fulfill access requests per the access entitlement model; coordinate with HR and hiring managers on start dates and equipment needs. Offboarding: run offboarding on last days, disable accounts, revoke access, recover equipment; keep offboarding logs accurate and audit-ready for SOC 2. Access Requests: own the access request queue and fulfill approved requests within a 2-hour SLA; route Tier 2/3 requests to the right approvers and track to resolution. AV, Network & MENA Offices: support conference room AV across office locations, troubleshoot, keep meetings running; help maintain office network infrastructure and troubleshoot connectivity issues; serve as the IT point-of-contact for our MENA offices — remote support, new hire setup, and hardware logistics.