Account Growth Manager

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience. As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs. As a Growth Manager – Bayut & dubizzle Property, you will be responsible for helping real estate agency clients maximise the value they receive from their Bayut contracts by improving account health, credit utilisation, content completeness, product adoption and client ROI. The role works closely with Account Managers, Sector Heads and the Head of Growth to identify under-utilised, at-risk and high-potential clients, understand client goals and pain points, support client value conversations, and ensure clear follow-up actions are taken to improve retention and upgrade readiness. This is a commercially focused client growth role that supports Sales by making client value more visible, identifying risks and opportunities earlier, and helping Account Managers enter renewal and upgrade conversations with stronger client insights and clearer action plans. The purpose of this role is to ensure that clients are using Bayut effectively, receiving measurable value from their investment and are better positioned to renew, grow and build long-term confidence in the platform. In this role, you will: Client Account Health and Retention Readiness - Monitor assigned client portfolios to identify early signs of under-utilisation, declining engagement, weak account health, churn risk or downgrade risk. - Work closely with Account Managers to understand client goals, pain points, satisfaction levels and renewal risks. - Support the creation and execution of account-level action plans for at-risk clients. - Help ensure clients are prepared for renewal conversations through improved usage, clearer value realization and timely issue resolution. - Maintain visibility on client risks, blockers, open actions and follow-ups. Credit Utilisation, Product Adoption and Content Completeness - Track whether clients are using their contracted credits effectively and flag cases of low, inefficient or misaligned usage. - Support Account Managers and clients in improving adoption of Bayut visibility products such as Signature and Hot. - Identify content gaps where client inventory is missing or underrepresented on Bayut, especially versus competitor platforms. - Coordinate follow-ups to improve listing coverage, product usage and overall client value from the platform. - Escalate repeated usage, adoption or content blockers to the Head of Growth and relevant internal teams. Client Value, ROI and Growth Opportunity Support - Partner with Account Managers to prepare client-friendly value narratives before key client meetings, business reviews or renewal discussions. - Translate client usage, lead performance, product adoption and content coverage into clear recommendations and next steps. - Highlight what is working well for the client, where performance can improve and what actions can help them receive better value from Bayut. - Identify high-potential clients who may be ready for stronger product adoption, package expansion or upgrade conversations. - Share qualified growth opportunities with Account Managers and Sector Heads in a structured and timely manner. Sales Partnership, Operating Discipline and Feedback Loop - Build strong working relationships with Account Managers, Sector Heads and Sales leadership to support client retention and growth. - Participate in regular account reviews to discuss client health, risks, opportunities, meeting outcomes and next steps. - Maintain accurate client meeting notes, agreed actions, risk reasons, opportunity signals and follow-ups in relevant trackers or CRM systems. - Follow Growth team SOPs for client reviews, content gap tracking, credit utilisation follow-ups, risk escalation and renewal readiness. - Share recurring client feedback, objections, blockers and success stories with the Head of Growth and relevant internal stakeholders. Requirements: - A minimum of Bachelor’s degree. - A valid UAE license is required. - 3+ years of proven experience in business development, consulting, analytics or strategy - Experience in developing strategies to increase utilisation, engagement and satisfaction. - Proficient in Microsoft Excel - Ability to develop and implement data-driven account plans focusing on revenue growth and retention. - Proficiency in analysing complex client accounts, leveraging data and using metrics to identify growth opportunities and optimise client strategies. - Understanding of customer success best practices, including proactive issue resolution, retention tacti