Team Lead Rider On Ground Ops - Delta

About the opportunity WHAT’S ON YOUR PLATE? - Responsible for tracking and enhancing 3pl's performance in his assigned zones and also responsible for making the day to day operations and communication with the 3pls to be smooth and dynamic. - Responsible for tracking the coordinators and the captains when it comes to 3pl's requests and inquiries response rate and SLA. - Making sure that Critical Cases ( Jira Tickets ) are closed within SLA. - Send daily reports to Coordinators including their performance & Efficiency + Sharing insights and directions to help them improve Performance. - Responsible for tracking the performance of the vendors on a daily basis and report directly the top offenders to the Supervisor. - Responsible for a zone or more in the district to focus on it's performance and to dig deeper into the obstacles and raise flags with a detailed reporting and analytics on a daily basis. - Running a weekly live meeting with 3PL managers to assess their performance and recoach them if needed. - To Run a weekly meeting with store managers to insure dynamic and smooth operations and co-operation between both functions. What you need to be successful WHAT DID WE ORDER? - Bachelor's degree in logistics or any other related field. - 3-4 Years of full time experience in logistics. - Experience with drivers. - Flexibility. - Experience managing large groups of people. - Ability to work under pressure. - Leadership skills. - Fluent in both languages Arabic and English. - Communication skills (Written and Verbal). Who we are Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Bachelor's degree in logistics or any other related field. 3-4 years of full-time experience in logistics. Experience with drivers. Flexibility. Experience managing large groups of people. Ability to work under pressure. Leadership skills. Fluent in both Arabic and English. Strong written and verbal communication skills.

Track and enhance 3PL performance in assigned zones; manage day-to-day operations and communication with 3PLs to ensure smooth, dynamic operations. Monitor coordinators' and captains' handling of 3PL requests, response rate, and SLA adherence. Ensure critical Jira Tickets are closed within SLA. Send daily performance reports to Coordinators, including insights and directions to improve performance. Track vendor performance daily and report top offenders to Supervisor. Focus on one or more zones/districts, dig into obstacles, and provide daily reporting and analytics with flags as needed. Run weekly live meetings with 3PL managers to assess performance and provide retraining if needed. Run weekly meetings with store managers to ensure dynamic and smooth operations and collaboration between functions.