Specialist Logistics Onboarding & Compliance

About the opportunity WHAT’S ON YOUR PLATE? - Enhance the training delivery effectiveness to ensure the riders are up to the level to support deals with our customers and vendors. - Supervise the training teamwork from A to Z to ensure smoothness in the training delivery. - Track the newbie's accounts activation process, starting from the application submission on Arara until the accounts are activated in compliance with the pre-agreed process. - Develop the trainers’ profile through close observation of their common and individual opportunities and setting plans for improvement. - Enhance the training materials to match our continuously raised standards from a time to deliver the best customer experience - Collaboratively work with the Logistics quality team to conduct refreshment training for our riders who are not meeting the customers’ expectations. - Act as a point of contact with the internal and regional stakeholders to collect the best practices and recommendations for the training materials enhancements. - Ensure adequate training headcount, oversee the hiring process, and confirm team readiness prior to training delivery - Collaboratively work with the acquisition team and align on the new month's target and do the needful for a smooth process. - Act as a single point of contact with the dispatch "verification team" in regard to communicating any updates and reducing the re-submission rate. - Collaboratively work with the third-party company that conducts the criminal inspection to ease the process, track their service level fulfillment, and validate the monthly invoice. - Tracking and monitoring the Regional and local Kpis - Ensure full compliance of rider onboarding documentation by validating, tracking, and maintaining all required records in line with company and regulatory standards. - Monitor and improve regional compliance KPIs by identifying gaps, driving initiatives to increase document completion rates, and implementing engagement strategies that enhance overall country compliance performance What you need to be successful WHAT DID WE ORDER? - Minimum of 5 years experience - Good command of English - Exp. in Excel and PowerPoint; familiarity with Looker and Tableau is a plus - Training of Trainers (TOT) certification preferred - Strong project management skills. Who we are Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Minimum of 5 years experience; Good command of English; Experience in Excel and PowerPoint; familiarity with Looker and Tableau is a plus; Training of Trainers (TOT) certification preferred; Strong project management skills.

Enhance the training delivery effectiveness to ensure riders are up to the level to support deals with customers and vendors. Supervise the training teamwork from A to Z to ensure smoothness in the training delivery. Track the newbies' accounts activation process from application submission to activation in compliance with the pre-agreed process. Develop the trainers’ profile through close observation of opportunities and setting improvement plans. Enhance training materials to match raised standards for fast, high-quality customer experience. Collaborate with the Logistics quality team to conduct refreshment training for riders not meeting customer expectations. Act as a point of contact with internal and regional stakeholders to collect best practices and recommendations for training materials enhancements. Ensure adequate training headcount, oversee the hiring process, and confirm team readiness prior to training delivery. Collaborate with the acquisition team to align on the new month’s target and ensure a smooth process. Act as a single point of contact with the dispatch verification team regarding updates and reducing re-submission rate. Collaborate with third-party company conducting criminal inspections to ease the process, track service level fulfillment, and validate monthly invoices. Track and monitor Regional and local KPIs. Ensure full compliance of rider onboarding documentation by validating, tracking, and maintaining all required records in line with company and regulatory standards. Monitor and improve regional compliance KPIs by identifying gaps and driving initiatives to increase document completion rates and engagement strategies that enhance overall country compliance performance.