Senior Site Reliability Engineer, Tenant Services: Geo

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role Site Reliability Engineers (SREs) are responsible for keeping all user-facing services and other GitLab production systems running smoothly. SREs are a blend of pragmatic operators and software craftspeople who apply sound engineering principles, operational discipline, and mature automation to our operating environments and the GitLab codebase. In this role, you will join the Tenant Services, Geo team. Geo is a feature that replicates data from a GitLab instance to a warm-standby, and is used both for data migrations and disaster recovery. The Tenant Services, Geo team is responsible for supporting GitLab Dedicated customer migrations and Geo-related escalations across GitLab Dedicated (excluding FedRAMP environments). We don’t expect you to have prior experience with Geo or Gitaly; familiarity with disaster recovery technologies or GitLab itself is sufficient, and we’ll support you in learning our specific stack. The team’s mandate spans the full Geo operational surface, pre- and post-cutover data hygiene, migration execution, and non-migration Geo escalations, working closely with the core Geo team, Dedicated migrations, and Support. You will help evolve a reliable, low-risk cutover model for Dedicated migrations while improving tooling, automation, and observability so migrations become faster, safer, and more predictable over time. What you’ll do - Execute Dedicated Geo migrations and cutovers end-to-end, including planning, pre-cutover validation, execution, and post-cutover verification and cleanup. - Join the team’s shift and weekend coverage rotation for Dedicated cutovers across EMEA and US hours, and participate in the SaaS Site Reliability Engineering (SRE) on-call rotation to respond to incidents that impact GitLab.com availability. - Operate and improve the Geo operational surface for Dedicated, including: - Environment preparation and data hygiene checks prior to migrations. - Execution of replication, validation, and cutover procedures. - Handling Geo-related escalations from Support and internal partners. - Design, build, and maintain automation, tooling, and runbooks that make migrations, cutovers, and Geo escalations as “boring” and repeatable as possible. - Run our infrastructure with tools such as Ansible, Chef, Terraform, GitLab CI/CD, and Kubernetes; contribute improvements back to GitLab’s product and infrastructure where appropriate. - Build and maintain monitoring, alerting, and dashboards that: - Detect symptoms early, not just outages. - Track migration and cutover success rates, duration, rollback frequency, and related SLOs. - Collaborate closely with: - The core Geo team on improving Geo features and operability. - Dedicated migrations and Support on migration planning, customer communications, and escalation handling. - Other Infrastructure teams on capacity planning, disaster recovery, and reliability improvements. - Contribute to readiness reviews, incident reviews, and root cause analyses, turning learnings into changes in automation, process, or product. - Document every action, including runbooks, architecture decisions, and post-incident reviews, so your findings turn into repeatable practices and automation. - Proactively identify and reduce toil by automating repetitive operational work and simplifying migration workflows. What you’ll bring - Experience operating highly-available distributed systems at scale, ideally in a SaaS environment with customer-facing SLAs. - Hands-on experience with at least one major cloud provider (e.g., Google Cloud Platform or Amazon Web Services), i

Experience operating highly-available distributed systems at scale, ideally in a SaaS environment with customer-facing SLAs. Hands-on experience with at least one major cloud provider (e.g., Google Cloud Platform or Amazon Web Services).