Principal Solutions Architect, AI / Core DevOps SME

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. *Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Principal Solutions Architect in GitLab’s global Solutions Architecture Center of Excellence, you’ll be the trusted technical advisor and pre-sales partner who helps customers unlock the full value of GitLab’s AI-powered DevSecOps platform. You will solve complex challenges across the software lifecycle by connecting GitLab, AI agents, security, and cloud-native capabilities to real business outcomes, guiding customers through digital transformation and modern software delivery. Reporting into the Senior Director and acting as the AI subject matter expert on a team of specialists, you’ll own technical strategy for strategic accounts, lead value stream and Proof of Value (PoV) engagements, and serve as the technical “CTO” for your accounts. In your first year, you’ll be focused on driving successful platform evaluations and adoption as part of the pre-sales process, shaping AI-led solution architectures, influencing product direction with field feedback, and creating reusable assets and providing thought leadership for raising GitLab’s technical bar globally. What you’ll do - Lead technical discovery, architecture design, demos, and end-to-end evaluations (POC/POV) to validate GitLab as the preferred agentic, AI-powered DevSecOps platform for prospects and customers. - Drive AI-focused solution strategy as the team’s AI subject matter expert, including competitive positioning and business value justifications. - Own the technical strategy and influence Customer Success Plans for assigned accounts, acting as the “technical CTO” to guide multi-team, multi-year transformation initiatives across the DevSecOps lifecycle. - Collaborate with Sales, Customer Success, Product Management, Engineering, and Marketing to shape account strategies, inform territory planning, and ensure successful platform adoption. - Provide advanced technical guidance during the pre-sales cycle, including tender and audit support, workshop design, and solving complex integration and implementation challenges. - Serve as the voice of the customer by translating real-world feedback into product requirements, documentation improvements, and roadmap input, especially for AI, security, and platform capabilities. - Create and share reusable technical assets such as reference architectures, working examples, best practice guides, and internal enablement content to scale impact across regions. - Mentor other Solutions Architects, contribute to global initiatives for the Center of Excellence, and act as an external industry authority through thought leadership, standards participation, and ecosystem relationships. What you’ll bring - Expert resonance for the most strategic aspects of GitLab’s product and customer personas while empowering the field with domain knowledge. - Deep hands-on expertise with AI, such as designing or implementing AI-powered solutions, advising on AI adoption, or acting as an AI subject matter expert for customers or internal teams. - Experience in technical pre-sales, software consulting, or similar roles where you connect complex technology to business outcomes. - Practical background in modern software development or operations, including CI/CD, DevSecOps practices, and related tooling. - Knowledge of cloud computing concepts and architectures, and how cloud services integrate into secure, scalable application delivery. - Ability to design and explain technical architectures that span multiple teams and phases of the software lifecycle, from planning through monitoring. - Skill in leading technical evaluations and workshops (for examp