Response Engineer - CMDC

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location - Bengaluru About the Department Cloudforce One is Cloudflare's threat operations and research team, responsible for identifying and disrupting cyber threats ranging from sophisticated cyber criminal activity to nation-state sponsored advanced persistent threats (APTs). Cloudforce One works in close partnership with external organizations and internal Cloudflare teams, continuously developing operational tradecraft and expanding ever-growing sources of threat intelligence to enable expedited threat hunting and remediation. Members of Cloudforce One are at the helm of leveraging an incredibly vast and varied set of data points that only one of the world's largest global networks can provide. The team analyzes these unique data points at massive scale and efficiency, synthesizing findings into actionable threat intelligence to better protect our customers. About INTERDICT I.N.T.E.R.D.I.C.T. (Identify, Neutralize, Triage, Engage, Respond, Disrupt, Integrate, Contain, Threat Hunting) is Cloudforce One's unified operational security organization responsible for identifying, analyzing, and responding to threats targeting Cloudflare and its customers. INTERDICT encompasses three main sub-functions: - PhishGuard: Managed email threat detection and response service - Cloudflare Managed Defense (CMD): Network and application security monitoring for 'Under Attack' mitigation support. - Detection Engineering: ML model development and detection optimization Together, INTERDICT provides comprehensive 24×7×365 protection across email, application, and network threat surfaces. Role Summary Response Engineer within the Cloudflare Managed Defense Center (CMDC) provides front-line technical monitoring and threat mitigation for Cloudflare’s premium enterprise customers. In this role, you will proactively monitor internal alerting systems to identify, analyze, and mitigate real-time security events across OSI Layers 3, 4, and 7. Working alongside senior engineers and operational teams, you will execute established runbooks to protect complex customer infrastructure from sophisticated DDoS and application-layer attacks. We are looking for a collaborative, analytical professional who remains calm under pressure and is eager to develop their security expertise within a fast-paced environment. Role Responsibilities - Monitor and investigate proactive security alerts via internal telemetry systems to rapidly identify ongoing infrastructure and application-layer attacks. - Apply appropriate mitigation steps and filter malicious traffic using Cloudflare’s core security tools, including Magic Transit, Web Application Firewall (WAF), and Rate Limiting. - Review incoming alerts to determine urgency, scope, and validity, while accurately maintaining incident tracking tickets for necessary escalations. - Communicate technical updates clearly and professionally with enterprise customers via chat, email, and phone during active security incidents. - Adhere to strict customer SLAs for alert response times, event analysis, and ongoing operational communications. - Maintain and update customer-specific runbooks, threshold rules, and escalation matrices to ensure seamless incident execution. - Collaborate with internal Engineering and Product teams to provide feedback on tools and suggest improvements for alert rules. Role Requirements (Must-Have Skills) - A minimum of 2–5 ye

Role Requirements (Must-Have Skills): A minimum of 2–5 years