Senior Solutions Engineering Manager, Named - Central

About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Location: Austin, TX What you’ll do as a Senior Solutions Engineering Manager, Named Accounts As a Senior Solutions Engineering Manager for US Named Accounts at Cloudflare, you will lead a high-performing, geographically distributed team of Solutions Engineers partnering with our most strategic enterprise clients. You will work side-by-side with Enterprise Sales directors, Product Management, Engineering, and Customer Support to drive full-sales lifecycle technical activities and secure revenue targets. We are looking for an empathetic leader with an AI-native curiosity to streamline workflows and a player-coach mindset who isn't afraid to roll up their sleeves and dive into the technical details. Ultimately, you will foster a collaborative, transparent team culture dedicated to turning complex edge security, performance, and serverless challenges into scalable customer successes that help build a better Internet. Responsibilities - Lead and Scale the US Named Team: Oversee the hiring, technical onboarding, continuous enablement, and pre-sales performance of a highly skilled team of Enterprise Solutions Engineers across the United States. - Drive Strategic Revenue Goals: Partner directly with Named Account Sales Executives and leadership to effectively manage complex sales cycles, coordinate technical proof activities (PoCs), and accurately forecast pipeline progression. - Shadow and Coach Technical Fieldwork: Step into the field as a player-coach to shadow customer engagements, establish technical best practices, and guide your team in breaking down complex concepts into digestible business value. - Champion Cross-Functional Alignment: Build deep operational relationships with Cloudflare's core Product, Engineering, Customer Success, and Support teams to establish reliable escalation pathways and accelerate feature request implementations for top-tier accounts. - Facilitate Hive-Mind Knowledge Sharing: Cultivate internal communication channels to ensure scalable technical solutions, architectural frameworks, and unique team discoveries are seamlessly shared across regional SE teams to prevent repeating mistakes. - Manage Team Health and Morale: Keep a constant pulse on your team's individual capacity, strengths, and career development goals, maintaining an open environment where transparent feedback and critical insights are actively welcomed. - Driving Enterprise Adoption: Accelerating the sales cycle by helping customers move past "AI hype" into production-ready, high-ROI use cases. - Technical Excellence: Building a team that is viewed by customers not just as vendors, but as trusted consultants with thorough understanding of AI and how Cloudflare can be positioned to help. Requirements Must-Have Skills - Proven Technical Leadership: Minimum of 5+ years of experience directly managing and scaling a pre-sales Solutions Engineering team, coupled with 10+ years of related technology industry experience. - Enterprise Pre-Sales Track Record: A documented history of success driving technical pre-sales within the US Enterprise or Named Accounts market, showing strong alignment with sales methodologies like MEDDPICC. - Deep Architectural Expertise: Strong foundational knowledge of fundamental Internet protocols and cloud architectures, including OSI Model layers 1-7, DNS, BGP, TCP/IP, and SSL/TLS. - Communication: Exceptional ability to demystify complex AI

Must-Have Skills: Minimum of 5+ years of experience directly managing and scaling a pre-sales Solutions Engineering team, coupled with 10+ years of related technology industry experience. Enterprise Pre-Sales Track Record: A documented history of success driving technical pre-sales within the US Enterprise or Named Accounts market, showing strong alignment with sales methodologies like MEDDPICC. Deep Architectural Expertise: Strong foundational knowledge of fundamental Internet protocols and cloud architectures, including OSI Model layers 1-7, DNS, BGP, TCP/IP, and SSL/TLS. Communication: Exceptional ability to demystify complex AI.

Lead and Scale the US Named Team: Oversee the hiring, technical onboarding, continuous enablement, and pre-sales performance of a highly skilled team of Enterprise Solutions Engineers across the United States. Drive Strategic Revenue Goals: Partner directly with Named Account Sales Executives and leadership to effectively manage complex sales cycles, coordinate technical proof activities (PoCs), and accurately forecast pipeline progression. Shadow and Coach Technical Fieldwork: Step into the field as a player-coach to shadow customer engagements, establish technical best practices, and guide your team in breaking down complex concepts into digestible business value. Champion Cross-Functional Alignment: Build deep operational relationships with Cloudflare's core Product, Engineering, Customer Success, and Support teams to establish reliable escalation pathways and accelerate feature request implementations for top-tier accounts. Facilitate Hive-Mind Knowledge Sharing: Cultivate internal communication channels to ensure scalable technical solutions, architectural frameworks, and unique team discoveries are seamlessly shared across regional SE teams to prevent repeating mistakes. Manage Team Health and Morale: Keep a constant pulse on your team's individual capacity, strengths, and career development goals, maintaining an open environment where transparent feedback and critical insights are actively welcomed. Driving Enterprise Adoption: Accelerating the sales cycle by helping customers move past "AI hype" into production-ready, high-ROI use cases. Technical Excellence: Building a team that is viewed by customers not just as vendors, but as trusted consultants with thorough understanding of AI and how Cloudflare can be positioned to help.