Sales Operations Manager, Tooling & Process

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? We're looking for an analytical, systems-minded, and highly organized Sales Operations Manager, Sales Tooling & Process to join our Revenue Operations team. Our mission is to empower Fin's go-to-market teams with the tools, processes, and insights they need to drive predictable growth and deliver exceptional customer experiences. In this role, you'll own the sales tooling ecosystem, operational workflows, and routing infrastructure that enable efficient prospecting, seamless deal execution, and scalable growth. As the operational partner to Sales leadership, you'll manage critical sales systems, optimize processes, and drive improvements that reduce manual work and increase productivity across the organization. You'll work closely with Business Systems, Enablement, Customer Success, and Revenue Operations to build the operational foundation that allows Fin to scale efficiently, keeping our sales infrastructure reliable, adaptable, and aligned with evolving business priorities. What will I be doing? - Strategic Collaboration & Stakeholder Management: Act as a trusted operational partner to Sales leadership, proactively identifying opportunities to improve efficiency, scalability, and execution across the GTM organization. - Sales Tooling Management & Optimization: Own the administration and optimization of key sales technologies, ensuring systems are aligned to business priorities, seller workflows, and prospecting motions. - Process Design & Operational Excellence: Build and maintain scalable workflows, automations, and operational processes that improve productivity, data quality, and consistency across the Sales organization. - Routing Ownership: Manage account and opportunity routing logic across platforms such as LeanData and Chili Piper, ensuring routing frameworks support territory strategy and business objectives. - Strategic Project Leadership: Lead cross-functional initiatives including sales technology implementations, process improvements, workflow enhancements, and operational scaling projects. - Forge Strong Partnerships: Collaborate closely with Revenue Operations, Business Systems, Enablement, Customer Success, and other GTM stakeholders to drive alignment and successful execution. - Innovate with AI & Drive Operational Excellence: Identify opportunities to leverage AI, automate manual work, and improve operational efficiency while maintaining high standards for documentation, governance, and process quality. What skills do I need? - Bachelor's degree or equivalent experience. - 5+ years of experience in Sales Operations, Revenue Operations, GTM Systems, or a related function, preferably within a high-growth SaaS environment. - Deep experience administering and optimizing sales technologies such as Outreach, Gong, ZoomInfo, Sales Navigator, Chili Piper, LeanData, 6sense, or similar platforms. - Strong understanding of sales process design, routing logic, workflow automation, and system governance. - Experience managing cross-functional operational projects from requirements gathering through implementation. - Strong analytical and problem-solving capabilities with exceptional attention to detail. - Excellent stakeholder management and communication skills, with the ability to influence across multiple functions. - Experience creating and maintaining operational documentation and scalable process frameworks. - Ability to balance tactical execution with process improvement and long-term scalability. Bonus skills & attributes - Experience with Salesforce administration, reporting, and workflow management. - Experience implementing automation and AI-driven productivity initiatives. - Familiarity with GTM systems architecture and integrations. - Experience supporting global Sales organizations, especially Sales Development teams. - Experience evaluating, selecting, and implementing new GTM technologies. Benefits We ar