Sr Finance Systems Admin (L1 Support & Admin)

We are looking for a detail-oriented and collaborative Finance Systems Administrator to join the Finance Systems team in India. This is a hands-on, service-delivery role responsible for day-to-day L1 support, user administration, and configuration changes across MongoDB's suite of Finance applications. You will be the first point of contact for end users encountering issues or making requests across NetSuite, Coupa, Concur, Graphite, YayPay, EPM system, and associated Tax & Treasury platforms. You will triage, resolve, or escalate tickets, maintain user access, support month-end activities, and help improve operational processes over time. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Key Responsibilities L1 Support & Ticket Management - Own the L1 support queue for all Finance applications — triage, prioritise, resolve, or escalate tickets per defined SLAs - Troubleshoot common functional issues: data entry errors, workflow approvals, report access, login/SSO problems, and configuration mismatches - Document known issues and resolutions in a shared knowledge base; contribute to runbooks and FAQs to reduce recurring tickets - Communicate timely and clearly with end users on ticket status, expected resolution, and workarounds User Administration & Access Management - Provision, modify, and deprovision user accounts across NetSuite, Coupa, Concur, Graphite, YayPay, and Anaplan/Pigment - set up SCIM where applicable - Assign roles, permission sets, and approval hierarchies in line with access control policies and least-privilege principles - Run regular access certification reviews and clean up inactive accounts - Coordinate with HR and IT during onboarding/offboarding events to ensure timely access changes Configuration & Admin Tasks - Perform low-complexity system configuration: adding/updating cost centres, departments, approval workflows, expense categories, supplier records, and similar admin objects - Support Finance teams with month-end and quarter-end tasks — running scheduled jobs, validating data loads, and confirming system readiness - Assist in testing configuration changes or patches in sandbox environments before promoting to production - Maintain system documentation including configuration guides, data dictionaries, and change logs Stakeholder Coordination - Liaise with Level 2/3 support teams and external vendors for escalated issues requiring deeper technical or functional expertise - Participate in regular system health reviews and communicate recurring pain points to the broader product leads Process Improvement & Compliance - Identify patterns in the support queue and proactively flag systemic issues to reduce ticket volume - Follow ITIL-aligned change and incident management processes - Support SOX and audit activities by providing user access logs, change documentation, and system evidence as required - Review all Saas applications periodically and share POV on possible consolidations Security Administration - Serve as the first line of defence for security-related requests across all Finance applications — managing role assignments, permission changes, and access removals in a timely and auditable manner - Maintain and enforce least-privilege access principles; review and challenge access requests that exceed job function requirements before provisioning - Run periodic user access reviews (UARs) across NetSuite, Coupa, Concur, Graphite, YayPay, Anaplan/Pigment, and Tax & Treasury systems; document findings and remediate exceptions within agreed SLAs - Monitor and action Joiner-Mover-Leaver (JML) events — ensure access is provisioned on day one for joiners, updated promptly for role changes, and revoked on the last day for leavers - Coordinate with IT Security and Identity & Access Management (IAM) teams on SSO/SAML provisioning via Okta or equivalent; troubleshoot authentication and MFA issues for Finance application users - Investigate and escalate suspected unauthorised access, unusual login activity, or policy violations to the IT Security team; preserve evidence and document the incident timeline - Manage segregation of duties (SoD) conflicts — identify conflicting role combinations in systems such as NetSuite and Coupa, document exceptions with compensating controls, and report to Internal Audit as required - Support IT General Controls (ITGC) testing and evidence collection: produce user access reports, change logs, and audit trails for internal and external auditors - Maintain security configuration documentation for each Finance platform — including role matrices, permission templates, and approved access request forms — keeping them current after every change - Participate in security assessments and vendor reviews for Finance applications; flag risks and follow up on remediation items Qualifications Required - 6–8 years of experience in Finance systems support, E

6–8 years of experience in Finance systems support

Own the L1 support queue for all Finance applications (NetSuite, Coupa, Concur, Graphite, YayPay, EPM system, and related Tax & Treasury platforms); triage, prioritize, resolve, or escalate tickets per SLAs. Troubleshoot functional issues (data entry errors, workflow approvals, report access, login/SSO problems, configuration mismatches); document known issues and resolutions in knowledge base; assist in runbooks and FAQs. Manage user administration and access provisioning across multiple systems; assign roles and ensuring least-privilege; conduct access reviews and coordinate onboarding/offboarding. Perform low-complexity configuration tasks (cost centers, departments, approval workflows, expense categories, supplier records); support month-end/quarter-end tasks and test changes in sandbox before production. Coordinate with Level 2/3 support and vendors; participate in system health reviews. Identify patterns to reduce tickets; follow ITIL change and incident processes; support SOX/audit activities with logs and evidence; review SaaS applications for consolidation opportunities. Manage security-related requests, enforce least-privilege, run periodic access reviews, and oversee JML events; coordinate with IT Security/IAM on SSO provisioning; investigate security incidents; manage SoD conflicts and report to Internal Audit; assist ITGC testing with evidence collection; maintain security documentation and participate in vendor/security assessments.