Associate, HR Shared Services

The Americas HR Shared Services team comprises four members, including the team lead, and supports operations across 19 countries in the Americas region. The team manages end-to-end employee lifecycle processes, covering activities across the hire-to-retire spectrum. Key responsibilities include payroll inputs, benefits enrollment and cancellations, reporting and reconciliations, administration of meal vouchers and transport reimbursements, handling tax-related files, and managing ad hoc documentation such as employment and visa letters. The team also supports background checks for interns, contractors, and new hires, along with onboarding, probation management, and offboarding processes. We are looking for a candidate with 3+ years of relevant experience in HR Shared Services, preferably with exposure to Americas operations, and a strong understanding of end-to-end HR processes. We are looking to speak to candidates who are based in Gurugram for our hybrid working model. Position Expectations We are looking for - Individual Contributor as part of the HR Shared Services team in India - You will play a vital role in processing the backend transactions related to the General Employee Queries, Benefits, Payroll, Compensation and other crucial departments, along with making sure that the relevant SLA’s are met - Learn and perform newly transitioned processes and over time gain subject matter expertise in the respective departments - Adhere to and demonstrate high proficiency in agreed critical metrics & SLAs - Assist in building and maintaining the Standard Operating Procedures for Case Management - Deliver high quality and consistent service delivery to all internal customers and partners and follow Standard Operating Procedures - Actively partners in the Data Management tasks like Audits, Reporting, Data Entry/Update etc Key Skills & Abilities Experience for 3+ years in HR Operations / Shared Services in an HR Shared Services role for Americas region - Has expertise in HR Operations with eye for detail and process adherence - Is a self-starter who is intrinsically motivated for their own performance to achieve desired results - Can function independently, with minimal mentorship and supervision - Open to work in a 24X7 role - Is agile and can function in an ambiguous environment, capable of taking charge when the situation needs it - Should be proficient with ticketing tools and should have been excellent in meeting HRSS performance parameters - case handling, etc - Ability to get into detailing the process and have an eye for detail to suggest process improvements - Comfortable with working in a shift of 6PM-2AM About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including 75% of the Fortune 100 and AI-native startups, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB. To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world! MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter. MongoDB is an equal opportunities employer. Req ID - 2273469046

3+ years of relevant experience in HR Shared Services, preferably with exposure to Americas operations, strong understanding of end-to-end HR processes. Based in Gurugram with hybrid working model. Experience handling General Employee Queries, Benefits, Payroll, Compensation, and related tasks. Ability to adhere to SLAs, work independently, and operate in a 24x7 shift environment. Proficiency with ticketing tools and experience in data management, audits, reporting, and SOPs.

Process backend transactions related to General Employee Queries, Benefits, Payroll, Compensation and other key HRSS areas. Ensure adherence to SLAs and maintain high-quality service delivery. Learn and transition new processes, gain subject matter expertise, and build/maintain Standard Operating Procedures for Case Management. Deliver consistent service to internal customers and partners. Participate in Data Management tasks such as audits, reporting, and data entry/update. Support onboarding, probation management, offboarding, background checks for interns/contractors/new hires, and prepare employment/visa letters as needed.