FinOps Program Manager, AI Enablement

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The FinOps organization at Stripe is responsible for the financial operations that sustain our business at scale. It comprises five specialized service teams: - Accounts Payable (AP)—managing supplier invoices, vendor payments, and procurement workflows - Accounts Receivable (AR)—overseeing customer billing, collections, and revenue operations - Travel and Expense (T&E)—managing employee expense processes and ensuring policy compliance - Payroll—guaranteeing accurate and timely compensation for Stripe employees - Monetization Operations (MonOps)—handling unique billing arrangements with our largest clients Supporting all five of these teams is FinOps Strategic Enablement—a dedicated function aimed at driving efficiency, scalability, and strategic value across the entire FinOps organization. This team provides expertise in process design, data management, and increasingly, artificial intelligence. As AI capabilities advance, FinOps Strategic Enablement is strategically investing in resources to ensure our service teams can fully harness these tools. This role is pivotal to achieving that objective. What you'll do We're seeking a FinOps Program Manager to act as a strategic catalyst for positive change. This high-impact position focuses on identifying, defining, and managing large-scale AI and process improvement initiatives through to successful completion. You'll serve as the primary partner for our sub-teams, facilitating their transition from manual bottlenecks to AI-driven solutions. Positioned at the intersection of Operational Excellence (OE), Finance Systems (FinSys), and AI technology, your objective is to transcend simple "handoffs" by thoroughly understanding technical requirements and driving solutions to fruition. Responsibilities - AI Strategy and Scoping Collaborate with FinOps sub-teams to identify high-impact opportunities for AI and automation. Transform operational challenges into clear, actionable project roadmaps. - End-to-End Project Management Lead strategic projects from initial discovery through technical implementation and post-launch optimization. - Cross-Functional Collaboration Partner closely with OE leads and FinSys teams to design and develop scalable solutions. You'll ensure that the operational vision is accurately translated into system architecture. - Continuous Improvement Foster a mindset focused on improvement to simplify and standardize processes before integrating AI capabilities. - Solution Realization Take ownership of the final stages of implementation. Collaborate with technical teams to ensure the solution effectively addresses the business problem and delivers measurable ROI. Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements - The Architect You possess 4–6 years of experience in Program Management or Strategic Operations. You understand how to design workflows from the ground up, beyond merely tracking tasks. - Technically Capable While not a software engineer, you are "technically savvy." You can navigate data structures and AI orchestration tools to build prototypes or initial solutions independently to validate concepts before transitioning them. - Process Improvement Mindset You instinctively seek to eliminate waste. Your experience with Operational Excellence (Lean and Six Sigma) leads you to address process inefficiencies prior to automation efforts. - The Bridge You excel at bridging the gap between Finance leads and FinSys engineers, translating operational challenges into technical requirements while preserving the business intent. - Solution Realizer You possess a bias for action, ensuring that projects extend beyond the recommendation phase to guarantee the technical solution is adopted and delivers value to the sub-teams. Preferred qualifications - Demonstrated experience managing complex, cross-functional programs in Finance or Business Operations, with the ability to map financial workflows, identify AI and automation opportunities, apply Lean and Six Sigma methodologies, influence stakeholders, and drive projects from discovery through technical realization - Experience in a Finance, Accounting, or FinOps function - Familiarity with financial sys