Head of Account Management UK

This is Adyen Adyen provides payments, data, and financial products in a single solution for customers like Meta, Uber, H&M, and Microsoft - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition. For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster. We’re looking for an experienced and motivated leader to join our London office to lead our UK Account Management team. The UK is a cornerstone market for Adyen, home to some of the world’s most sophisticated Enterprise Merchants. You will be responsible for building, mentoring, and coaching a high-performing team of Team Leads and Account Managers who are the driving force behind the strategic growth of our most critical Merchants. As a key member of the UK Leadership team, you will help define the next chapter of our growth. You thrive on setting a clear strategic direction, driving operational excellence, and fostering a culture of "winning together." You will be mission-critical in ensuring our UK merchants—from global retailers to digital disruptors—fully leverage Adyen’s platform to scale their businesses. What You'll Do - Drive Sustainable Growth: You view the UK market as your own business. You define and execute an ambitious 2-3 year growth strategy. You stay ahead of UK market trends and regulatory shifts to ensure Adyen’s value proposition remains sharp and aligned with Adyen's long-term global vision. - Scale High-Performing Leaders: Actively maintain a high quality threshold by hiring "better than yourself" and bringing in diverse leadership. You serve as the primary coach for a multi-layered UK organization of 70+ people, developing your Team Leads and Senior Managers into "business owners" of their own portfolios to scale the department as if it were their own company. - Merchant Excellence: Serve as the executive sponsor for our largest UK merchants, partnering at the C-level to influence global payment strategies. - Deliver on Commercial Goals: You empower your team to hit ambitious yearly commercial stretch goals while maintaining Adyen’s signature high-touch, consultative service. - Cultivate Value-Driven Focus: Provide the strategic clarity needed to prioritize high-impact customer engagement. You are explicit about what the team must stop doing, while streamlining internal processes (between Sales/Product/AM) to ensure accountability and clear forecasting. - Navigate and Influence the Global Org: Act as a strategic multiplier by navigating Adyen’s global organization to remove growth barriers. Rather than escalating gaps, you proactively influence cross-functional roadmaps (Product, Tech, Ops) to secure resources, scaling local UK successes across EMEA and beyond. - Embody the Adyen Formula: Actively listen, build trust, and lead by example. You’ll be a hands-on leader who isn't afraid to dive into a complex negotiation or technical problem while maintaining a positive, "can-do" spirit. Who You Are - A Seasoned Leader: Proven track record of managing managers and scaling large, multi-level teams. - Strategic & Commercial Heavyweight: You possess a sharp commercial edge and push your managers to think bigger and bolder rather than playing it safe. - Disciplined & Accountable: You own the message and bring calm to the team during change. You are regarded as a trustworthy and accountable partner across all departments. - A Master Communicator: You can distill complex technical or financial concepts into clear, actionable insights for executive stakeholders. - Analytical & Technical: Comfortable with quantitative analysis and have a high aptitude for the payments industry. - Entrepreneurial & Humble: A self-starter who thrives in change, remaining grounded and collaborative while being ambitious for the team’s success. Required Qualifications - 10+ years of experience in senior leadership roles within Account Management, Business Development, or a related commercial field. - Deep experience building and scaling large teams within the UK market; a strong network within the UK enterprise space is a significant plus. - Proven experience in Enterprise Payments or Fintech is strongly preferred, given the maturity of the UK market. - Strategic Mindset: Proven ability to move beyond tactical execution to long-term partnership scaling. Our Diversity, Equity and Inclusion commitments Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business a