Senior Market Manager, Luxe - Thailand

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. About the Role As a Luxe Senior Market Manager, you will drive supply growth for Airbnb Luxe in your assigned geographies — acquiring new listings and cultivating host relationships that define Luxe. You will serve as the on-the-ground market expert, combining deep knowledge of luxury real estate and travel landscape with a consultative, relationship-first approach to acquisition and account management. You will work with Luxe Guest Services, Content & Quality, and cross-functional teams to ensure every home meets Airbnb Luxe's standards. This role is equally focused on strategic growth and day-to-day excellence - you'll be equally comfortable prospecting net-new hosts, conducting business reviews, and rolling up your sleeves to solve host challenges. What You'll Do Supply Acquisition & Pipeline Development - Lead net-new host and listing acquisition in assigned markets, moving qualified leads through the funnel to meet and exceed quarterly supply goals - Prospect and identify high-quality homes through external research, networking, and partnerships with luxury real estate professionals, property managers, and operators - Qualify incoming leads and deliver fully vetted hosts and listings to the onboarding team with clear handoff documentation - Compellingly articulate Airbnb Luxe's value proposition across all formats — phone, email, in-person — tailored to the luxury audience Market Development & Launches - Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring - Develop a nuanced understanding of your markets: desirable neighborhoods, architectural styles, design aesthetics, pricing trends, seasonality, and the competitive landscape - Build and maintain localized pitches that resonate with luxury homeowners and real estate professionals in your region Host Account Management & Optimization - Manage a portfolio of Luxe hosts, serving as their primary point of contact and trusted advisor - Conduct regular business reviews and optimization calls to uncover challenges, identify growth opportunities, and provide data-driven recommendations - Support onboarding of new listings for assigned hosts, ensuring a seamless experience - Design and deploy strategies to manage and optimize long-tail hosts across your markets - Improve listing bookability through performance analysis and targeted host education Cross-Functional Collaboration & Escalations - Act as the primary liaison between assigned hosts and internal teams (Guest Services, Content & Quality, Product, Policy) for escalated issues and strategic initiatives - Serve as an effective "air traffic controller" — routing host requests to the right internal resources while maintaining direct host accessibility - Cascade host feedback to relevant stakeholders to inform product and policy decisions - Educate hosts on significant product updates, policy changes, and platform best practices What We're Looking For Experience - 8+ years of relevant experience in sales, account management, business development, or strategic partnerships — ideally within luxury travel, hospitality, or real estate - Demonstrated track record of hitting or exceeding acquisition and/or revenue targets in a fast-paced, metrics-driven environment - Experience working cross-functionally across teams to influence change and drive results - Familiarity with CRM tools and the ability to maintain rigorous pipeline hygiene and reporting Skills & Competencies - Strong executive presence with the ability to build credibility and influence senior decision-makers both internally and within the luxury industry - Excellent negotiation skills and the ability to close complex, high-value partnerships - Sharp market instincts — you can quickly assess a neighborhood, identify a trend, and translate that into actionable strategy - Exceptional written and verbal communication skills; able to craft compelling pitches and maintain polished host-facing correspondence - Highly organized with the ability to manage multiple priorities, projects, and stakeholder relationships simultaneously - Comfortable operating with ambiguity and adapting quickly in an ever-evolving environment Mindset - Deep alignment with Airbnb's mission and a passion for the luxury travel and homes space - A consultative, relationship-first approach — you build trust before you close deals - Proactive, solutions-oriented, and self-directed; you don't wait for problems to escalate - Collaborative by

Experience - 8+ years in sales, account management, business development, or strategic partnerships; ideally in luxury travel, hospitality, or real estate. Track record of meeting/exceeding acquisition or revenue targets in a fast-paced, metrics-driven environment. Experience working cross-functionally to influence change and drive results. Familiarity with CRM tools and maintaining rigorous pipeline hygiene and reporting.

Lead net-new host and listing acquisition in assigned markets to meet/exceed quarterly supply goals. Prospect and identify high-quality homes via external research, networking, and partnerships with luxury real estate professionals. Qualify leads and deliver vetted hosts/listings to onboarding with clear handoff. Articulate Airbnb Luxe value proposition to luxury audience. Own new market launches end-to-end, including lead generation, host recruitment, coordination with Home Quality and Guest Services, and post-launch performance monitoring. Build localized pitches for luxury homeowners and real estate professionals. Manage Luxe hosts as primary point of contact; conduct business reviews and provide data-driven recommendations. Support onboarding of new listings; optimize long-tail hosts. Design strategies to manage/optimize portfolios. Improve listing bookability via performance analysis and host education. Act as liaison between hosts and internal teams for escalations; route host requests to appropriate resources; communicate product/policy updates to hosts.