Manager, Relationship Managers (MidMarket)

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern day support teams. Founded in 2011, Fin became one of the fastest growing companies and remains one of the largest private software companies in the world with nearly 30,000 global businesses using our products to transform their customer support. Driven by our core values, we push boundaries, build with speed and intensity, and relentlessly deliver incredible value to our customers. What's the opportunity? Fin is transforming how businesses build relationships with their customers by embedding AI deeply into our platform. As customers adopt AI-driven capabilities, they need trusted partners who can guide them through change, help them understand value, and ensure adoption translates into meaningful business outcomes. We’re looking for a sales leader to build, scale, and evolve a team of Mid-Market Relationship Managers. This role is ideal for someone who excels at developing high-performing, experienced account managers and relationship sellers, instilling strong sales rigor, and leading teams through periods of product and go-to-market evolution. You’ll play a critical role in retaining and expanding our customer base while helping customers move along their AI journey — from traditionalist to pioneer. Your main objective is to own and drive the performance of the mid-market customer segment, with accountability for growth, retention, and long-term customer value. What will I be doing? Lead and develop an AI-fluent RM team - Hire, onboard, and coach Relationship Managers across the MidMarket segment - Develop and coach Relationship Managers to lead multi-threaded, value-based conversations across mid-market accounts, with a focus on driving expansion, renewals, and long-term customer growth. - Build a culture of curiosity, learning, and continuous improvement as AI capabilities evolve - Inspire high standards of performance, accountability, and customer focus Own the business and deliver results - Own your team’s revenue number, with accountability for renewals, expansion, and pipeline generation - Establish strong forecasting discipline, deal inspection, and operational rigor at scale - Ensure consistent CRM hygiene and adherence to sales process and methodology - Balance near-term execution with long-term team development and business health - Lead multi-threaded expansion strategies across accounts Enable modern, value-based and technical selling - Coach reps to sell outcomes and value, particularly where AI meaningfully differentiates Fin - Build business cases for AI adoption tied to efficiency, cost savings, and growth - Partner with Enablement and Product to translate evolving AI capabilities into clear customer-facing narratives - Raise the bar on technical credibility and commercial rigor across the team - Identify and unlock cross-sell and expansion opportunities - Drive larger, strategic renewals and upsell motions Partner cross-functionally and shape the org - Work closely with Product, Enablement, RevOps, Marketing, and CS to support AI-driven GTM changes - Surface customer insights related to AI adoption, objections, and success patterns - Contribute to improving sales processes, tooling, and operating rhythm as the platform evolves - Navigate complex buying groups and stakeholder alignment What skills do I need? Required - 4 years Sales Management experience - Experience selling SaaS solutions in a quota-carrying environment - Experience managing and developing revenue-owning individual contributors - Strong coaching and talent development skills, particularly with experience managing mid-market or commercial account executives / relationship managers - Demonstrated ability to forecast, inspect deals, and operate with rigor at scale Comfort leading teams through change in a fast-moving environment Nice to have - Experience in Small Business, Scale, or Commercial sales motions - Exposure to selling technical or AI-enabled products - Familiarity with structured sales methodologies (e.g. MEDDPICC, Command of the Message) - Experience helping customers adopt new technology Bonus skills & attributes - Enjoy building and scaling teams while maintaining high standards - Are excited about AI and motivated to help others understand its real-world value - Balance empathy with accountability and operational discipline - Translate compl