Critical Harms Investigations & Incident Management Specialist

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators. At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there. A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone. Roblox’s Safety Operations team is dedicated to protecting our users from individuals who want to harm others. The Critical Harms Intelligence, Investigations, and Operations (CHIIOPS) team applies subject matter expertise to our highest-level risks, and works with cross-functional partners to identify and mitigate these actors. As part of our commitment to safety, we are looking for a specialist with an investigator’s mindset, skills, and curiosity to investigate and respond to some of our highest-risk escalations. You will work with teams and leaders across the company to quickly and professionally respond to urgent requests for support, and balance competing priorities to get the job done. You will share findings with intel analysts to support behavioral analysis development to help identify risks across the platform. You will report to the Critical Harms, Intelligence, Investigations, and Operations Senior Manager. Please Note: This role may review graphic, controversial, and sometimes offensive content in line with Roblox’s content moderation practices. You Will: Incident Investigation and Triage - Lead, own, and drive rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms. - Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents. - Serve as the subject matter expert and primary point of contact for all critical incidents, independently managing communication with executive leadership and cross-functional partners. - Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner. Emergency Response and Coordination - Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company. - Lead and direct incident response efforts, orchestrating cross-functional teams to ensure a unified and effective investigation and remediation. - Strategically draft and deliver real-time, high-stakes communications and strategic recommendations to executive leadership regarding incident status, impact assessment, and mitigation efforts. - Architect, own, and continuously iterate on robust incident response playbooks and protocols for various critical harms scenarios. - Drive detailed post-mortem reviews (Root Cause Analysis), identifying and implementing structural improvements to policy, process, and technology. You Have: - A Bachelor's Degree is required, or, in lieu of a degree, a minimum of 5 years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform. - Extensive experience (5+ years) managing high-pressure, sensitive, and complex investigations with significant independence and minimal supervision. - Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners. - Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding. - Experience mentoring junior investigators and guiding complex casework. - Familiarity with online safety issues to include exposure to high-severity risk content is preferred. - Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up. Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted). Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qu

Bachelor's Degree required, or minimum of 5 years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform. Extensive experience (5+ years) managing high-pressure, sensitive, and complex investigations with significant independence and minimal supervision. Excellent written and verbal communication skills, with ability to articulate complex technical and sensitive issues to executive audiences and non-technical partners. Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding. Experience mentoring junior investigators and guiding complex casework. Familiarity with online safety issues and exposure to high-severity risk content is preferred. Strong project management skills and ability to build processes from the ground up.

Lead, own, and drive rapid investigations into critical and complex incidents, including threats against child safety and other high-severity harms. Utilize internal tools, data analysis, and OSINT techniques to gather evidence, establish facts, and determine root cause. Serve as subject matter expert and primary point of contact for all critical incidents, independently managing communication with executive leadership and cross-functional partners. Ensure investigations are documented thoroughly and completed in a timely manner. Operate within a 24/7 on-call rotation to respond to high-risk incidents. Lead and direct incident response efforts, orchestrating cross-functional teams. Draft and deliver real-time communications and strategic recommendations to executive leadership. Architect and iterate on incident response playbooks and protocols. Lead post-mortem reviews (Root Cause Analysis) and implement improvements to policy, process, and technology.