Senior Solution Architect, Thailand

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role Elastic is searching for a Senior Solutions Architect for the ASEAN territory. This role will be based in Singapore and requires occasional travels to Thailand to support our Enterprise and Strategic customer accounts. As a Senior Solutions Architect at Elastic you will serve as a technical authority and trusted advisor to our sales team, customers, partners and community. You will understand and tackle our customers business issues with the Elastic Stack, engage the regional Elastic community through events and programs, and enable sales through our Partners. A successful SA at Elastic will be passionate about technology; taking the initiative to improve both themselves and the team through continuous learning and questioning the status quo. What You Will Be Doing - Serving as the technical point of contact for your accounts and account managers in your assigned territory. - Developing a deep understanding of customers’ goals and objectives, and articulating how our offerings address their needs. - Creating and owning value based relationships at all levels in customer organizations. - Actively participating in all phases of planning and execution for your territory, from initial discovery to the technical win. - Developing and maintaining a deep understanding of the Elastic products and solutions to demonstrate the value of our offerings in sales meetings, and at events such as meetups and conferences. - Advising the sales team on effective ways of positioning Elastic products, solutions and services. - Onboarding, educating and enabling our partners, and supporting them in sales cycles. - Creating collateral, contributing to programs and collaborating with other Elasticians to meet individual client needs. - Being the voice of the customer and community to communicate needs, gaps, and enhancements to our engineering and leadership teams. - Deepening both your sales and technical skills through self driven education while taking advantage of all the professional development opportunities provided by Elastic. What You Bring - A track record of success in a technical presales role-- enough experience selling and implementing technology to earn your customer’s trust. - A proven track record to articulate and sell the benefits of modern platforms, software and technologies. - A real passion for being curious and a continuous learner. You are someone that invests in yourself as much as you invest in your professional relationships. - A history of successful customer relations where you developed an understanding of what made a difference, and devised architectures that helped meet a goal, tackle a problem, or outpace competitors. - An ability to influence. Have you more than once convinced a team you worked for, of an idea, technology, or architectural pattern? - The ability to inspire groups, both large and small. - Ability to communicate effectively in both English & native Thai - Willingness to travel frequently internationally (Thailand) Additional Information - We Take Care of Our People As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. We strive to have parity of benefits across regions and while regulations differ from place to place, we believe taking care of our people is the right thing to do. - Competitive pay based on the work you do here and not your previous salary - Health coverage for you and your family in many locations - Ability to craft your calendar with flexible locations and schedules for many roles - Generous number of vacation days each year - Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service - Up to 40 hours each year to use toward volunteer projects you love - Embracing parenthood with minimum of 16 weeks of parental leave Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applican

A track record of success in a technical presales role; experience selling and implementing technology to earn customer trust; ability to articulate and sell the benefits of modern platforms, software and technologies; passion for learning and self-improvement; history of successful customer relations with the ability to understand customer needs and devise architectures to meet goals; proven ability to influence and inspire groups; strong communication skills in English and Thai; willingness to travel frequently internationally (Thailand).

Serve as the technical point of contact for accounts and account managers in the assigned territory. Develop deep understanding of customers’ goals and articulate how Elastic offerings address their needs. Create and own value-based relationships at all levels in customer organizations. Participate in planning and execution for the territory from discovery to technical win. Maintain deep understanding of Elastic products and solutions to demonstrate value in sales meetings and events. Advise the sales team on effective positioning of Elastic products, solutions and services. Onboard, educate and enable partners, and support them in sales cycles. Create collateral, contribute to programs, and collaborate with colleagues to meet client needs. Represent the voice of the customer to communicate needs, gaps, and enhancements to engineering and leadership teams. Continuously develop both sales and technical skills through self-directed learning and company-provided development opportunities.