Datadog
We are Datadog’s in-house technical leaders. The Technical Account Management team drives Datadog’s continued global growth by ensuring our customers realize long-term value from our platform through successful adoption, expansion, and partnership. As a Manager 1 in Technical Account Management, you will lead and develop high-performing technical teams while influencing strategy, execution, and outcomes across customers, internal partners, and the broader organization. Manager 1 leaders at Datadog are people-first managers, trusted collaborators, and operational owners. You will coach and mentor individual contributors, drive execution against team and organizational goals, and serve as a strong voice for customer needs and technical excellence. At Datadog, we place value in our office culture; the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them. What You’ll Do: - Lead and coach a team of up to 6 Technical Account Managers, providing regular 1:1s, team meetings, and bi-annual performance feedback - Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes - Partner closely with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution - Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions - Drive account strategy discussions focused on product adoption, expansion, and services delivery - Actively participate in recruiting, hiring, and onboarding efforts across your team and the broader organization - Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives - Lead multiple OKR initiatives annually, coordinating and delegating efforts across your team - Demonstrate thought leadership by identifying opportunities for improvement, proposing scalable solutions, and executing on initiatives that improve customer experience and team effectiveness Who You Are: - An experienced people manager with 3+ years of management experience, ideally within a technical or post-sales organization - Comfortable leading teams of customer-facing technical professionals - A strong coach and mentor who invests in career development and builds inclusive, high-performing teams - Experienced in partnering cross-functionally to drive shared outcomes and resolve complex challenges - Confident leading customer-facing conversations and navigating escalations with empathy and clarity - Data-driven, with experience using metrics and KPIs to inform decisions and optimize performance - A clear communicator who can influence without authority and align stakeholders around common goals - Passionate about continuous improvement, operational excellence, and customer value Benefits and Growth: - Best-in-breed onboarding and leadership enablement - Generous global benefits - Intra-departmental mentor and buddy programs - New hire stock equity (RSUs) and employee stock purchase plan (ESPP) - Ongoing professional development, leadership training, and career pathing - An inclusive company culture with access to Community Guilds and Inclusion Talks Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog. #LI-Hybrid Datadog offers a competitive salary and equity package, and may include variable compensation. Actual compensation is based on factors such as the candidate's skills, qualifications, and experience. In addition, Datadog offers a wide range of best in class, comprehensive and inclusive employee benefits for this role including healthcare, dental, parental planning, and mental health benefits, a 401(k) plan and match, paid time off, fitness reimbursements, and a discounted employee stock purchase plan. The reasonably estimated yearly salary for this role at Datadog is: $146,000—$213,000 USD About Datadog: Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high-growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center. Equal Opportunity at Datadog: Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics
3+ years of management experience, ideally within a technical or post-sales organization; comfortable leading teams of customer-facing technical professionals; strong coaching and mentoring skills; experience partnering cross-functionally to drive shared outcomes; confident in leading customer-facing conversations and navigating escalations with empathy and clarity; data-driven with experience using metrics and KPIs to inform decisions and optimize performance; strong communication skills with the ability to influence without authority; passion for continuous improvement, operational excellence, and delivering customer value.
Lead and coach a team of up to 6 Technical Account Managers, conducting regular 1:1s, team meetings, and bi-annual performance feedback. Own and track team KPIs, including scheduling, utilization, productivity, and delivery outcomes. Partner with Sales, Customer Success, Presales, Product Management, Support, and Marketing to align post-sales strategy and execution. Lead and participate in customer-facing engagements when appropriate, including escalations, strategic reviews, and key account discussions. Drive account strategy discussions focused on product adoption, expansion, and services delivery. Participate in recruiting, hiring, and onboarding efforts across the team and broader organization. Gather and synthesize customer feedback to influence product direction, process improvements, and internal initiatives. Lead multiple OKR initiatives annually, coordinating and delegating efforts across the team. Demonstrate thought leadership by identifying opportunities for improvement and executing scalable solutions to enhance customer experience and team effectiveness.
AED 35,000 – 65,000/mo