Technical Partner Manager, AMER Banks

Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career. About the team The Global Partner Engineering and Operations (PE&O) team is a core part of the Stripe Global Partnerships organization. We manage the technical and operational aspects of strategic product partnerships and programs. Positioned at the intersection of product, engineering, and partnerships, we enable seamless cross-functional collaboration that fuels rapid growth at Stripe. About the Role We're seeking an experienced Technical Partner Manager to lead technical partner engagements within PE&O. In this role, you'll own relationships with Stripe Americas bank partners, and oversee partner technical integrations and performance. You'll drive and influence partner deliverables, ensure partner integration and onboarding success, and deliver operational excellence through strategic initiatives and cross-functional alignment. What you'll do Responsibilities - Strategic relationship management — Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration - Integration management — Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met - Operational excellence — Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations - Cross-functional alignment — Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency. Lead alignment for the technical and operational needs of the Global Banks pillar - Incident management — Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans - Data-driven insights — Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience - Executive engagement — Build and manage relationships with Bank partner senior technology and operations counterparts. Facilitate engagement between Stripe leadership and partner stakeholders Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement. Minimum requirements - 5+ years of experience in technical partner and account management, operations, or strategic project management within payments or fintech, with direct experience working with bank partners preferred - Experience in banking, e-commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations - Strong technical judgment — ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency - Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders - Strong analytical and problem-solving skills, able to use data to drive decisions - Excellent written and verbal communication skills, comfortable engaging with diverse internal and external audiences (business development, product, engineering, and operations) - Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment - Willingness to travel (~30%) for partner visits and business and service reviews Preferred qualifications - Bachelor's degree in Computer Science, Business Administration, Operations Management, or a related field, with a Master's degree or MBA preferred - Working proficiency with databases and SQL for partner-facing data analysis - A user-first mindset and strong sense of urgency to scale products and operations through partnerships

Minimum requirements: 5+ years of experience in technical partner and account management, operations, or strategic project management within payments or fintech, with direct experience working with bank partners preferred; Experience in banking, e-commerce, or payments, with a solid understanding of payment technologies and platform-to-partner integrations; Strong technical judgment — ability to assess critical aspects of service and software integrations and apply best practices for operational efficiency; Proven track record managing medium- to large-scale technical projects with external partners and internal stakeholders; Strong analytical and problem-solving skills, able to use data to drive decisions; Excellent written and verbal communication skills, comfortable engaging with diverse internal and external audiences (business development, product, engineering, and operations); Flexibility to be on-call during seasonal peaks and provide staggered time-zone coverage in a global, live service environment; Willingness to travel (~30%) for partner visits and business and service reviews; Preferred qualifications: Bachelor's degree in Computer Science, Business Administration, Operations Management, or a related field, with a Master's degree or MBA preferred; Working proficiency with databases and SQL for partner-facing data analysis; A user-first mindset and strong sense of urgency to scale products and operations through partnerships.

Responsibilities: Strategic relationship management — Serve as the primary technical and operational contact for key financial partners, fostering and maintaining strategic relationships and technical collaboration; Integration management — Work with internal Engineering, Product, and Partner Management teams and external partners to define and deliver technical onboarding and integrations, ensuring performance SLAs are met; Operational excellence — Define, implement, and monitor partner health and performance metrics to meet and exceed partner expectations; Cross-functional alignment — Collaborate with Product, Engineering, and Partnerships to drive reliability and product efficiency. Lead alignment for the technical and operational needs of the Global Banks pillar; Incident management — Oversee and scale incident response processes, coordinate RCA (root cause analysis), and drive prevention and remediation plans; Data-driven insights — Analyze operational data to identify trends and recommend improvements that streamline partner operations and enhance the Stripe experience; Executive engagement — Build and manage relationships with Bank partner senior technology and operations counterparts. Facilitate engagement between Stripe leadership and partner stakeholders.