Principal AI Engineer, Chatbot Development

Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. About the Opportunity We are looking for a Principal AI Engineer to lead the architecture and deployment of large-scale, LLM-powered conversational Chatbot systems serving both enterprise and consumer use cases. This is a hands-on technical role focused on building intelligent, autonomous chatbot systems operating in real-time crypto environments. You will define the technical vision and own end-to-end delivery of production-grade conversational AI platforms. What You’ll Be Doing - Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases. - Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization. - Design multi-level intent routing, classifier training, and fallback strategies. - Building dialogue quality evaluation systems. - Drive automated bad-case discovery, A/B testing, and continuous iteration loops. - Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain. What We Look For In You - PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience. - Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies. - Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments. - Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation. - Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.). - Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks. Nice to Haves - Experience in top-tier AI labs or Tech industry leaders - Experience in high-frequency trading, fintech, Web3, or crypto platforms is a strong advantage - Startups or research-intensive environments preferred; must be comfortable operating with ambiguity and speed OKX Statement The salary range for this position is $250,444.00 to $375,666.00. The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via Okcoin and OKX internal or external careers site. OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.

PhD or Master's in Computer Science, AI, Machine Learning, or related field with at least 10 years of industry experience. Deep understanding of the engineering complexity behind industrial dialogue systems, including orchestration layers, intent classification, policy control, and fallback strategies. Proven experience deploying large-scale conversational products (To Business or To Consumer) in production environments. Hands-on experience designing multi-tier intent routing and training classifiers for high-accuracy task allocation. Experience building structured dialogue evaluation frameworks (automatic metrics, LLM-as-judge, human review systems, etc.). Strong experience driving automated bad-case discovery, logging systems, experiment design, and A/B testing frameworks.

Lead the design, development, and lifecycle management for conversational Chatbots products for enterprise and consumer use cases. Drive experimentation, simulations, and continuous learning pipelines for Chatbot performance optimization. Design multi-level intent routing, classifier training, and fallback strategies. Building dialogue quality evaluation systems. Drive automated bad-case discovery, A/B testing, and continuous iteration loops. Ensure system scalability, security, and regulatory compliance of AI-powered solutions in the crypto exchange domain.