Order Taker (IRD)

Order Taker (IRD) (14862) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. Job Summary In-Room Dining Order Takers represents the first point of contact to in-room dining for all guests and are responsible to coordinate all service requirements addressed to the In-Room Dining department. They are primarily responsible for guest orders, tray pick-ups, amenities, etc. via phone to provide guests with a memorable in-room dining experience. Key Duties and Responsibilities • Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to One&Onlly Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of each item’s, origin, taste, and preparation methods • Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by In-Room Dining Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities • Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests • Coordinate amenity deliveries by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion • Completes Room Service paperwork to ensure proper billing of all charges to appropriate guest account • Dispatch server to handle guest requests and remove In-Room Dining trays/items once dining experience is completed • Be knowledgeable of all services, facilities and products offered by the hotel • All other duties as assigned by a member of the leadership team Skills, Experience & Educational Requirements • High school diploma or equivalent preferred • Previous serving experience required • Excellent oral communication skills required Benefits Full-Time Year-Round - Medical insurance - 80% of premium paid by employer - Health Savings Account with $50 employer contribution per pay period - Dental, vision & life insurance - 100% of premium paid by employer - 5 weeks of PTO (Paid Time Off) - 8 paid holidays - Uniform provided & complimentary laundering - Complimentary transportation to/from resort - Complimentary meal per shift - Subsidized housing based on availability - Discounts at F&B outlets on property - 14 nights per year at $100/night* at Kerzner Properties worldwide - Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership Seasonal - Uniform provided & complimentary laundering - Complimentary transportation to/from resort - Complimentary meal per shift - Subsidized housing based on availability - Discounts at F&B outlets on property - Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership Physical Requirements The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation. Physical requirements include, but are not limited to:   - Standing, walking, stooping, kneeling, and bending in an operational environment for extended periods - Frequent bending, twisting, stooping, reaching, and pulling - Lifting and carrying of loads weighing up to 50 pounds - Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.    Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever im

High school diploma or equivalent preferred; Previous serving experience required; Excellent oral communication skills required.

Answer telephone with courteous etiquette to process guest orders; describe food and beverage items to guests; communicate orders to kitchen via POS system; ensure orders are accurate and delivered to guestrooms; close guest checks and record charges and gratuities; anticipate guest needs and respond to concerns; coordinate amenity deliveries; complete room service paperwork for billing; dispatch servers and remove in-room dining items after service; maintain knowledge of hotel services and facilities; perform other duties as assigned by leadership.