Wellness Receptionist & Attendant

Wellness Receptionist & Attendant (15564) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn. Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion. Job Summary The Wellness Attendant / Receptionist is responsible welcoming guests into the Spa professionally, warmly, and politely, ensuring a positive first impression. This includes greeting guests, handling check-ins and check-outs, managing reservations, answering inquiries, and providing accurate information about spa facilities, amenities, services, and products. The Wellness Receptionist / Attendant is also responsible for upholding high standards of hygiene, cleanliness, and organization throughout the Spa. This includes overseeing ambiance, replenishing amenities, maintaining linens, and monitoring equipment functionality. This individual should be energetic, accommodating, and meticulous in order to properly guide guests through their Spa experiences per One&Only Moonlight Basin service standards. Key Duties & Responsibilities - Handle guest interactions with hospitality, accommodating their requests, addressing their inquiries, and resolving their concerns promptly - Schedule reservations, monitor availability, and match treatments to Therapists' skill sets - Be welcoming at the Spa reception, providing accurate amenity, service, product, and pricing information, while assisting with recommendations - Conduct facility orientations, informing guests about available amenities, services, and products upon request - Escort guests to waiting areas, ensuring they are prepared for treatments - Provide guests assistance in locker rooms, guiding them through hydrotherapy circuits, explaining usage guidelines, and offering refreshments or other amenities - Manage the final guest experience, including billing, retail recommendations, and transportation coordination - Answer phones courteously, in accordance with departmental standards - Assist with morning and evening setup and turndown services in guest areas - Support Therapists by preparing and clearing treatment areas before and after services are conducted - Ensure the safe and proper use of all equipment, including steam rooms, sauna rooms, fitness machines, free weights, etc. - Enforce fitness area rules and regulations to promote guest safety - Report equipment malfunctions, following safety protocols, including notifying the Security team of incident or injuries if applicable - Provide seamless guest service by maintaining hygiene, cleanliness, and organization across both indoor and outdoor wellness spaces (e.g. locker rooms, lounges, fitness areas, and pools) - Conduct regular cleanings of facilities, including Back-of-House areas, as need - Follow inventory management procedures when restocking supplies like refreshments, robes, towels, and toiletries, ensuring to report replenishment needs to relevant departments - Maintain the cleanliness and organization of storage areas, ensuring an ample stock of guest amenities - Provide guests information about the Spa and other resort outlets, such as operating hours - Relay key communications with fellow Wellness Receptionists / Attendants - Report guest feedback, such as complaints, to the Manager, Wellness or Director, Wellness - Complete required administrative duties - Comply with all operational protocols for the Spa to promote an efficient and effective environment - Perform additional duties as assigned by the Manager, Wellness or other members of Management Skills, Experience & Educational Requirements - Previous experience in a 5-star resort setting is highly desirable - Prior experience in a related role is ideal - Proficient in written and spoken English (additional languages are an advantage) - Possess strong interpersonal skills, with the ability to engage effectively with guests and colleagues - Willing to offer support to guests and colleagues alike - Flexible with work schedules, including evenings, weekends, and holidays Benefits Full-Time Year-Round - Medical insurance - 80% of premium paid by empl