People Partner - Cairo Airport Duty Free

INSPIRE | EXHILARATE | DELIGHT For over seven decades, Chalhoub Group has been a partner and creator of luxury experiences in the Middle East. In its pursuit to excel as a hybrid luxury retailer, the Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names across luxury fashion, beauty, jewellery, watches, eyewear, and art de vivre categories. Every step at Chalhoub Group is taken to build a future where luxury dreams become reality — bridging cultures and crafting memorable experiences for our consumers. Be it by constantly reinventing itself, committing to innovation, or embracing new technologies, the Group is shaping the future of luxury retail. It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps. Driving this innovation journey is The Greenhouse — the Group’s innovation hub, incubator, and accelerator for startups and emerging businesses, regionally and globally. Chalhoub Group fosters a people-at-heart culture rooted in diversity, equity, and inclusion, and a workplace catalysed by forward thinking and future-proofing. Today, it brings together over 16,000 talented professionals across eight countries in the Middle East, with a presence in LATAM. Their collective efforts have earned the Group the Great Place to Work® certification in several markets. Sustainability is at the core of the Group’s strategy, guided by a clear commitment to people, partners, and the planet. Chalhoub Group is proud to be a member of the United Nations Global Compact, a signatory of the Women’s Empowerment Principles, and to have pledged to reach Net Zero by 2040. Role Overview The People Partner will act as a strategic and operational HR Business Partner for the Cairo Airport Duty Free business, supporting both back office employees and frontliners across all terminals. This role ensures the effective delivery of HR initiatives, fosters a positive workplace culture, and drives business performance through people-focused initiatives What you'll be doing 1- Business Partnership - Define, develop, and implement the annual people strategy in collaboration with director of People and GM of the business - Propose HR strategies that are aligned with business objectives to support commercial and operational goals. - Review the ways of working, functional operating models and workforce planning approaches to ensure optimal culture and productivity - Serve as the primary HR contact for leaders and employees across all 3 terminals and back office. - Provide guidance and recommendations on people related areas; recruitment, performance management, succession planning, retention, talent development, compensation and rewards, and employee engagement 2- Employee Relations & Engagement - Foster a positive work environment and open communication channels. - Address employee concerns, mediate conflicts, and ensure fair resolution of issues in partnership with HR operations. - Lead engagement initiatives to enhance motivation and retention for talents across back office and frontliner teams. 3- Talent Management - Support effective recruitment and onboarding of CADF Talent - Identify development needs and coordinate training programs for diverse employee groups in collaboration with the training team. - Drive performance management processes, including goal setting, feedback, and appraisals. - Lead the annual salary review cycles in partnership with the Director of People and GM of the business - Continually review and monitor the effectiveness of employee commission schemes and put forward recommendations for change 4- Change Management & Projects - Act as a change agent by looking for new ways to improve the employee experience and define our brand/function employee value proposition - Support organizational change initiatives and business transformation projects. - Champion diversity, equity, and inclusion within the workplace. What you’ll need to succeed - Bachelor’s degree in Human Resources, Business Administration, or related field. - 5+ years of HR experience, preferably in retail, hospitality, or airport operations. - Strong knowledge of HR best practices and Egyptian talent landscape - Proven ability to partner with business leaders and frontline teams in a fast-paced, multicultural environment. - Excellent interpersonal, communication, and problem-solving skills. - Experience with HRIS systems and data-driven decision making. - Fluency in English and Arabic required. Why join us? - Opportunity to shape the people agenda for a high-profile, multi-terminal duty free business. - Work in a dynamic, international environment with diverse teams and customers. - Be part of Chalhoub Group’s commitment to excellence, innovation, and employee development What we can offer you With us, you will turn your aspirations into reality. We will help shape your journey th