Relationship Officer - POS Loans/Merchant Acquiring

Job Purpose: Meet and exceed monthly and annual sales target objectives Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele Do proper analysis of the case and provide all related information of the customer after the field visit is done To be familiar with all policies, products and processes to ensure superior client on boarding experience To proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated Generic Accountability Financial: Accomplish set sales and revenue objectives for all Products as per set business plan. Achieve monthly& annual set KPI objectives Focus on New To Bank acquisition along with leveraging existing client base To leverage on cross sell opportunities to ensure higher revenue per customer Maintain Daily Sales Reports on sales performance for review by team leader and manager assets Customers: Be commercially effective in the role and consistently keep customer/client as focus & ensure excellent customer service by delivering quality client on-boarding experience. Ensure thorough knowledge of all product, policies and processes in order to achieve superior client on boarding experience To ensure no mis selling to customers by offering products/services transparently as per customer requirements Understand and resolve/escalate customer redresses to ensure timely resolution Learning & Growth: Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team To ensure participation in assigned training, Learning & Developemet programmes Awareness to competition offerings and offer suggestions to line manager to improve product/ processes

Qualifications Essential POS Loans experience is a must Requires good convincing and Negotiating Skills according to the complexity of business. Continuous suggestions on Changes and ways of improving FAB Products. To build and maintain effective business relationship with all colleagues. Identify any cross-Selling opportunity for Other Business Divisions of the Bank Education required: University Degree / MBA / PGDM / Sales diploma or certification preferable. Experience: 3 – 5 years of experience in Banking or in a Financial Industry

Meet and exceed monthly and annual sales target objectives. Ensure penetration in the market through focus on New To Bank acquisition as well as solicit existing clientele. Do proper analysis of the case and provide all related information of the customer after the field visit is done. Be familiar with all policies, products and processes to ensure superior client onboarding experience. Proactively participate in Learning, Development and training programmes of the bank in order to be an effective sales personnel. Ensure strict adherence to all KYC, Compliance policies and other processes as stipulated. Accomplish set sales and revenue objectives for all products as per set business plan. Achieve monthly & annual set KPI objectives. Focus on New To Bank acquisition along with leveraging existing client base. Leverage cross-sell opportunities to ensure higher revenue per customer. Maintain Daily Sales Reports on sales performance for review by team leader and manager. Be commercially effective in the role and consistently keep customer/client focus & ensure excellent customer service by delivering quality client onboarding experience. Ensure no mis-selling to customers by offering products/services transparently as per customer requirements. Understand and resolve/escalate customer redresses to ensure timely resolution. Participate in the assigned People Development and L&D programmes. Take accountability for own development by active enrolment and participation with close coordination with respective Team. Ensure participation in assigned training, Learning & Development programmes. Awareness of competition offerings and offer suggestions to line manager to improve product/processes.