Director, IT

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma's IT organization is the backbone that keeps our global workforce connected, productive, and secure. As we scale, we're looking for a Director of IT to lead and grow three critical functions: IT Operations, IT Engineering, and AI Enablement. This leader will be responsible for ensuring that our infrastructure and internal tooling can scale with Figma's growth, while also helping shape how AI technologies are adopted across the company. The team strives to enable our fellow figmates to do their best work by giving them super powers through exceptional technology experiences, and this role will be at the center of that mission. You'll have a direct seat at the table with senior leadership across Security, People, Finance, Legal, Workplace, and Product to build systems and experiences that empower every Figma employee. This role sits at an exciting intersection with equal parts technical depth, organizational leadership, and forward-looking strategy. You'll own a critical function, drive measurable impact across the entire company, and have the executive visibility to match You'll inherit a strong foundation and have the mandate to take it to the next level, but what makes this role at this time especially exciting is AI. The way IT operates is being fundamentally reimagined, and Figma is leaning in. This role isn't just about keeping the lights on, it's about defining what AI-enabled IT looks like at a design-forward, fast-moving company. You'll have the mandate and the runway to set the strategy, build the playbook, and lead Figma into a new era of intelligent operations. If you've been waiting for the right stage to do the most consequential work of your career, this is it! This is a full time role that can be held from one of our US hubs or remotely in the United States. What you’ll do at Figma: - Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs across each function - Own the strategy and execution of Figma's internal IT infrastructure, ensuring reliability, scalability, and security across our global workforce and office environments - Partner with Figma's AI team to define and guide an internal AI enablement strategy, finding opportunities to embed AI-powered tools and workflows across IT and the broader business - Establish and track KPIs across IT disciplines, using data to drive continuous improvement in system uptime, ticket resolution, employee satisfaction, and infrastructure performance - Own IT vendor relationships, participate in contract negotiations and budget planning, ensuring the company has the right tools to meet current needs and future growth - Collaborate cross-functionally with Security, Legal, People, and Finance to ensure IT systems meet compliance, privacy, and regulatory requirements - Serve as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives We'd love to hear from you if you have: - 10+ years of experience in IT, with at least 4–5 years in a senior leadership role running multiple teams or functions - Consistent track record of scaling IT Operations and IT Engineering organizations in a fast-growing technology company - Deep technical knowledge of enterprise infrastructure, SaaS tooling, endpoint management, and IT service management (ITSM) frameworks - Experience partnering on or directly leading AI or automation initiatives within an IT or enterprise technology context While not required, it’s an added plus if you also have: - Experience at a product-led, design, or SaaS company with a distributed or hybrid-first workforce - Experience in IT security or compliance domains such as SOC 2, ISO 27001, or FedRAMP, and comfort partnering with Security teams on audits and controls - Experience leading large scale change management initiatives, such as system migrations, tooling consolidations, or workforce transitions at scale At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure If based in Figma’s San Francisco or New York hub offices, this role has the annual base

10+ years of IT experience, with at least 4–5 years in a senior leadership role running multiple teams or functions. Consistent track record of scaling IT Operations and IT Engineering organizations in a fast-growing technology company. Deep technical knowledge of enterprise infrastructure, SaaS tooling, endpoint management, and IT service management (ITSM) frameworks. Experience partnering on or directly leading AI or automation initiatives within an IT or enterprise technology context. Additional plus: experience at a product-led, design, or SaaS company with a distributed or hybrid-first workforce; experience in IT security or compliance domains such as SOC 2, ISO 27001, or FedRAMP, and comfort partnering with Security teams on audits and controls. Experience leading large scale change management initiatives, such as system migrations, tooling consolidations, or workforce transitions at scale.

Lead, grow, and develop a high-performing team of 20+ across IT Operations, IT Engineering, and AI strategy, including managers and senior ICs across each function. Own the strategy and execution of internal IT infrastructure, ensuring reliability, scalability, and security across the global workforce and office environments. Partner with the AI team to define and guide an internal AI enablement strategy, finding opportunities to embed AI-powered tools and workflows across IT and the broader business. Establish and track KPIs across IT disciplines, using data to drive continuous improvement in system uptime, ticket resolution, employee satisfaction, and infrastructure performance. Own IT vendor relationships, participate in contract negotiations and budget planning, ensuring the company has the right tools to meet current needs and future growth. Collaborate cross-functionally with Security, Legal, People, and Finance to ensure IT systems meet compliance, privacy, and regulatory requirements. Serve as an escalation point and executive sponsor for major incidents, infrastructure migrations, and large-scale IT initiatives.