Professional Service Engineer - AI Security

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Professional Service Engineer - AI Security to join our team. This is a hybrid capacity in Croatia (Split or Zagreb) role, reporting to the Sr Director, Engineering in the Red Teaming department. The Zscaler AI Red Team is a global group of professionals who are passionate about designing and building leading platforms for securing AI Applications. As a part of the AI Red Team, Professional Service Engineers are responsible for researching how the Zscaler AI Security platform can be integrated and deployed into customer infrastructure during pre-sales and post-sales processes. What you’ll do (Role Expectations) - Providing technical guidance and support to Sales Engineers via internal communication channels - Developing and maintaining customer-facing integrations - Managing integrations deployment lifecycles across environments - Provisioning and deploying hybrid infrastructure for customer environments - Technical consultations for customers on the best way to utilize and integrate the ZS AI Security platform in their existing infrastructure Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - Knowledgeable in Generative AI, cybersecurity, or adjacent technical domains - Customer facing-experience, excellent interpersonal and communication abilities, with a proven capacity to thrive in ambiguous environments - Strong problem-solver with a track record of resolving complex technical challenges - Willingness to work in multiple time zones What Will Make You Stand Out (Preferred Qualifications) - Experience red teaming AI applications, identifying LLM vulnerabilities such as prompt injection or data leakage, and securing GenAI orchestration frameworks - Experience with Python, LLMs, REST APIs, and tools like cURL and Postman - Foundational knowledge of a major cloud provider (AWS, Azure, or GCP), containerization technologies like Docker and Kubernetes, and CI/CD principles #LI-MM8 #LI-HYBRID At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all back

Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain. Knowledgeable in Generative AI, cybersecurity, or adjacent technical domains. Customer facing-experience, excellent interpersonal and communication abilities, with a proven capacity to thrive in ambiguous environments. Strong problem-solver with a track record of resolving complex technical challenges. Willingness to work in multiple time zones.

Providing technical guidance and support to Sales Engineers via internal communication channels; Developing and maintaining customer-facing integrations; Managing integrations deployment lifecycles across environments; Provisioning and deploying hybrid infrastructure for customer environments; Technical consultations for customers on the best way to utilize and integrate the ZS AI Security platform in their existing infrastructure.