Senior Product Manager (AI / Data Classification)

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. Role We are looking for a Senior Product Manager (AI / Data Classification) to join our team. This is a hybrid, based in San Jose, CA (3 days onsite) role, reporting to the VP, Product Management DSPM in the Data Protection department. We’re looking for a Product Manager to lead data classification capabilities within a Data Security platform. You’ll own the end-to-end product strategy for discovering and classifying sensitive data across cloud, on-prem data stores and SaaS applications, turning classification outcomes into actionable risk reduction for security, privacy, and compliance teams. What you’ll do (Role Expectations) - Partner closely with engineering, data science/ML, design, sales, and customer success to deliver accurate, scalable classification, clear policy outcomes, and measurable customer value - Own the classification taxonomy, labeling standards, and policy model covering custom categories, confidence thresholds, inheritance, overrides, and exceptions - Drive accuracy improvements by managing precision/recall targets, sampling strategies, tuning workflows, and customer feedback loops - Set requirements for scanning at enterprise scale to optimize cost, latency, and coverage across billions of objects and large data tables - Define how the platform combines pattern-based detectors, NLP/ML, and LLM-assisted classification for structured and unstructured data Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain - Product management experience with meaningful ownership of data security/privacy products, or equivalent data science experience - Demonstrated experience shipping production products utilizing AI/ML or LLMs with a strong understanding of data classification approaches across structured and unstructured data - Expertise in evaluation and quality measurement for classification systems, including building and maintaining golden datasets - Experience designing human-in-the-loop workflows for high-stakes labels and driving large-scale AI cost/performance tradeoffs What Will Make You Stand Out (Preferred Qualifications) - Advanced experience implementing retrieval-augmented ge