Staff SWE, Provisioning Platform

About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability. We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity. We are looking for a Staff Software Development Engineer, Provisioning Platform to join our Zero Trust Exchange department. This is a hybrid position based in San Jose, CA (HQ), reporting to the Sr. Director, Software Development Engineering. The Staff Software Development Engineer will help build Zscaler’s next-generation Provisioning Platform, supporting SKU provisioning, entitlements, workflow orchestration, subscription lifecycle management, and self-service experiences across Zscaler products. This is a hands-on backend engineering role focused on building reliable Java/Spring Boot services, APIs, workflow-driven systems, and cloud-native platform capabilities, including support for Agentic AI-assisted provisioning experiences. What you’ll do (Role Expectations) - Design and develop backend services for provisioning, licensing, entitlements, approvals, orchestration workflows, and subscription lifecycle management - Build API-first services using Java/Spring Boot, REST, gRPC, OpenAPI, OAuth2, JWT, and secure service-to-service communication - Develop reliable workflow-driven and event-driven systems using asynchronous processing, retries, failure handling, durable state management, Kafka/RabbitMQ, and workflow orchestration tools - Implement platform capabilities that support Agentic AI-assisted guided workflows, recommendations, troubleshooting, and automation - Build reusable components, SDKs, tooling, automation, observability, and operational controls to improve platform reliability and developer productivity Who You Are (Success Profile) - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. You adapt to what’s needed, navigating seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact. - You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team. - You are driven by innovation. You have a deep curiosity for how things work and are energized by solving complex technical challenges. You believe in the power of technology to accelerate transformation and are always looking for a better, more secure, and scalable way. - You are a pragmatic builder. You are obsessed with creating, iterating, and shipping. You aren't afraid to roll up your sleeves and build the first version yourself, balancing the drive for technical excellence with the need to deliver value to users quickly. What We’re Looking for (Minimum Qualifications) - 5+ years of software engineering experience building backend services, platform systems, distributed applications, or cloud-native services - Strong backend development experience with Java and Spring Boot, including microservices and production APIs - Experience building REST APIs, backend workflows, cloud-native applications, and services deployed using Kubernetes, Docker, and CI/CD pipelines - Good understanding of distributed systems concepts such as resiliency, idempotency, retries, fault tolerance, asynchronous processing, and eventual consistency - Experience with Kafka/RabbitMQ or similar messaging systems, PostgreSQL, Redis, observability tools, authentication/authorization, RBAC, a