Education
• Bachelor's degree in IT, Healthcare Management, or Business Administration (MANDATORY).
• Master's degree in MBA, or Information Systems STRONGLY PREFERRED.
• PMP (Project Management Professional) certification MANDATORY. PRINCE2, PMI-ACP certifications highly advantageous.
• CPHIMS or CAHIMS certifications highly preferred. Lean Six Sigma or change management certifications (Prosci, ACMP) beneficial.
Experience
- 7-10 years progressive project management experience in healthcare IT implementations (REQUIRED).
- 5-7 years managing RCM system implementation projects in hospital settings with proven successful go-lives (ESSENTIAL).
- 3-5 years project delivery experience in Dubai healthcare sector (MANDATORY - Dubai project experience required).
- Proven experience deploying healthcare systems in Dubai with DHA regulatory approval and NABIDH integration (ESSENTIAL).
- Experience managing implementation projects from planning through go-live and closeout.
- Multi-site, multi-stakeholder healthcare IT deployment project experience.
- JCI-accredited facility system implementations in Dubai. This is about project implementation experience, not operational management experience.
Training & Knowledge
Healthcare IT Project Management (CRITICAL):
- Expert knowledge of project management methodologies: Waterfall for structured implementations, Agile for iterative development, Hybrid approaches for complex projects.
- Advanced proficiency with PM tools: MS Project for scheduling, Jira for Agile projects, Smartsheet for collaboration.
- Deep understanding of healthcare IT implementation project lifecycles: planning, design, build, test, train, deploy, support.
- Experience with go-live management: cutover planning, production transition, war room operations, hyper care support.
- Knowledge of data migration methodologies: ETL processes, data validation, cutover execution. Understanding of healthcare system integration: HL7, FHIR, interface development, testing protocols.
- Change management expertise for technology implementations.
- Deep understanding of Dubai healthcare IT landscape and system implementation requirements in Dubai facilities.
- Comprehensive knowledge of DHA requirements for healthcare technology implementations
- Expert knowledge of NABIDH onboarding process for new system implementations: DHA application procedures, technical specification submissions, HL7 v2.5.1 interface approvals, go-live authorization from DHA.
- Knowledge of JCI technology standards for Dubai healthcare facility accreditation.
- Experience with DHA inspections and approvals for new healthcare IT system deployments.
RCM System Implementation & Project Leadership:
- Understanding of RCM system implementation requirements and workflows from a project implementation perspective.
- Knowledge of major RCM platforms: Epic, Cerner, Oracle Healthcare, Allscripts, McKesson, MEDITECH - specifically their implementation methodologies.
- Familiarity with RCM system configuration for go-live: master data setup, interface configuration, workflow design, security setup.
- Understanding of RCM testing requirements: unit testing, system testing, integration testing, UAT coordination.
- Knowledge of RCM training requirements: role-based training, super user programs, end-user training delivery.
- Proven ability to lead cross-functional project teams in matrix organizations during implementation projects.
- Excellent stakeholder management with ability to present project status to C-level executives. Strong facilitation skills for project workshops, requirements sessions, design reviews, go-live readiness meetings.
- Negotiation and conflict resolution skills for managing project scope, timelines, and resources. Outstanding presentation skills for steering committees and executive audiences.
- Fluency in English REQUIRED.
Strategic & Personal Attributes:
- Strategic thinking to align implementation projects with organizational technology goals.
- Analytical skills for project data analysis: schedule performance, budget variance, risk assessment, resource utilization.
- Ability to make data-driven decisions during project execution under pressure. Understanding of busine