Sales Assistant | IKEA | Mall of Arabia

Job Requisition ID: 178424 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview Of The Role: - The Retail Sales Representative is crucial in forming strong connections with customers to assist them in selecting products from the company's range. The role involves maintaining high merchandising standards and ensuring product availability to meet sales targets. A key component of success is surpassing customer expectations by understanding and addressing diverse customer needs, actively pursuing sales opportunities, and effectively promoting products. This position also requires relaying customer feedback and market trends to maintain a competitive edge. What You Will Do: Operational & Commercial - Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media. - Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper. - Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area. - Ensure customers are the focal point at all times, striving to make them smile by meeting and serving them with empathy and care. - Engage in daily dialogues with guests to gather continuous feedback on their experiences, learning about their needs and wants, and act accordingly. - Cultivate effective relationships with customers by being understanding and sensitive to diverse customer needs, establishing trust and confidence. - Determine customers' requirements and prepare a pro forma invoice accordingly. - Maintain contact with and advise customers on news or recently received items of interest, following up on quotations sent to convert them into sales. - Empower and encourage the team to take immediate action to meet customer needs and provide input on service improvements. - Promote product sales by identifying and seizing opportunities, offering alternative solutions, and suggesting add-on sales to meet sales targets. - Suggest improvements to enhance sales and identify slow-moving or non-selling items for potential sales actions. - Display products fully using company-prescribed merchandising methods. - Be an expert on the HFB product range. - Stay informed on local market developments by listening to customer information, monitoring media advertising and promotions, and conducting scheduled market visits. - Stay updated on changes in the company's product range such as new items or changes in existing ones, and inform the Sales Manager about customer feedback or issues regarding the product range. Required Skills To Be Successful: - Proactivity and initiative in sales. - Strong communication and interpersonal skills. - Problem-solving abilities. - Customer focus and service-oriented mindset. What Qualifies You For The Role: - Secondary Education. - Minimum of 3 years in a similar role. - Proactive and sales-driven mindset. - Excellent communication and interpersonal skills. - Problem-solving skills. - Good command of the English language. - Good command of the Arabic language is preferred. About Al-Futtaim Group Real Estate The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience

Minimum of 3 years in a similar role. Secondary Education. Proactive and sales-driven mindset. Excellent communication and interpersonal skills. Problem-solving skills. Good command of the English language. Good command of the Arabic language is preferred.

Operational & Commercial: - Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags, and other communication media. - Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper. - Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area. - Ensure customers are the focal point at all times, striving to make them smile by meeting and serving them with empathy and care. - Engage in daily dialogues with guests to gather continuous feedback on their experiences, learning about their needs and wants, and act accordingly. - Cultivate effective relationships with customers by being understanding and sensitive to diverse customer needs, establishing trust and confidence. - Determine customers' requirements and prepare a pro forma invoice accordingly. - Maintain contact with and advise customers on news or recently received items of interest, following up on quotations sent to convert them into sales. - Empower and encourage the team to take immediate action to meet customer needs and provide input on service improvements. - Promote product sales by identifying and seizing opportunities, offering alternative solutions, and suggesting add-on sales to meet sales targets. - Suggest improvements to enhance sales and identify slow-moving or non-selling items for potential sales actions. - Display products fully using company-prescribed merchandising methods. - Be an expert on the HFB product range. - Stay informed on local market developments by listening to customer information, monitoring media advertising and promotions, and conducting scheduled market visits. - Stay updated on changes in the company's product range such as new items or changes in existing ones, and inform the Sales Manager about customer feedback or issues regarding the product range.