Sales Assistant | IKEA | Cairo Festival City

Job Requisition ID: 178074 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate. By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day Overview Of The Role: - The Retail Sales Representative is responsible for establishing rapport and credibility with customers to assist them in purchasing IKEA's product range. The role aims to maintain high standards of merchandising and ensure stock availability to meet and exceed sales targets. A Retail Sales Representative must display exceptional customer focus by engaging directly with customers, gathering feedback, and building trust to drive sales and improve customer experience. This role operates across stores in the U.A.E., Oman, Qatar, and Egypt, playing a crucial part in developing customer relationships and enhancing the IKEA brand's market presence. What You Will Do: Operational & Commercial - Conduct daily detailed inspections of assigned areas to review the availability and positioning of price labels, product information tags, and other communication media. - Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper. - Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area. - Ensure a customer-focused approach by serving, listening, and supporting customers with empathy and care in line with IKEA values. - Engage in daily dialogue with customers to gather feedback and understand their needs to enhance their shopping experience. - Prepare pro forma invoices by understanding and determining customers' requirements and follow up on quotations to convert them into actual sales. - Promote product sales by spotting and seizing opportunities, offering alternative solutions, and suggesting add-on sales to achieve sales targets. - Suggest improvements to sales strategies to the supervisor and identify slow-moving or non-selling items with action recommendations. - Maintain a full display of products using company merchandising methods and act as an expert on the product range within Home Furnishing Business. - Stay informed about market developments and advertising to maintain competitive advantage and advise customers accurately. - Stay updated on changes in product range, report customer feedback on product range issues to the Sales Manager. Required Skills To Be Successful: - Sales-driven with a strong customer focus. - Excellent communication and interpersonal skills. - Proficiency in English, with Arabic preferred. - Ability to understand customer needs and build strong relationships. What Qualifies You For The Role: - Secondary Education. - Minimum 3 years of experience in a similar retail sales role. - Excellent communication and interpersonal skills. - Proven sales-driven mentality and problem-solving skills. About Al-Futtaim Group Real Estate The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City. About Al-Futtaim Malls Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a prove

Secondary Education. Minimum 3 years of experience in a similar retail sales role. Excellent communication and interpersonal skills. Proven sales-driven mentality and problem-solving skills.

Conduct daily detailed inspections of assigned areas to review the availability and positioning of price labels, product information tags, and other communication media. Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper. Coordinate with the Procurement Executive for information pertaining to stocks in the assigned area. Ensure a customer-focused approach by serving, listening, and supporting customers with empathy and care in line with IKEA values. Engage in daily dialogue with customers to gather feedback and understand their needs to enhance their shopping experience. Prepare pro forma invoices by understanding and determining customers' requirements and follow up on quotations to convert them into actual sales. Promote product sales by spotting and seizing opportunities, offering alternative solutions, and suggesting add-on sales to achieve sales targets. Suggest improvements to sales strategies to the supervisor and identify slow-moving or non-selling items with action recommendations. Maintain a full display of products using company merchandising methods and act as an expert on the product range within Home Furnishing Business. Stay informed about market developments and advertising to maintain competitive advantage and advise customers accurately. Stay updated on changes in product range, report customer feedback on product range issues to the Sales Manager.