Telecalling jobs

What does a Telecalling do?

Telecalling is a dynamic role involving direct interaction with customers over the phone, addressing their inquiries, resolving issues, and providing information about products and services. A telecaller is responsible for maintaining a positive relationship with clients, managing customer databases, and conducting outbound calls for sales or support purposes. This position is highly in demand due to the increasing focus on customer service and sales in various industries such as retail, finance, and telecommunications. Telecallers can work for companies ranging from multinational corporations to local businesses, offering a wide range of opportunities and growth potential.

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What is the expected salary range for a Telecalling job?
As of 2024, the salary range for a telecalling job in Dubai typically falls between AED 3,000 to AED 6,000 per month. Annually, this translates to an income of approximately AED 36,000 to AED 72,000. The exact salary can vary based on experience, language proficiency, and the specific employer’s compensation package. Some positions may also include additional benefits such as commissions, bonuses, and health insurance.
What essential skills are required for a career in Telecalling job?
For a telecalling position in Dubai, key skills include excellent communication and interpersonal abilities, both in English and Arabic. Strong sales and negotiation skills are crucial for achieving targets and closing deals. Proficiency in CRM software and data entry is necessary for managing customer information and tracking interactions. Additionally, candidates should possess a customer-centric attitude and the ability to handle high-pressure situations with patience and professionalism. Basic understanding of cultural nuances in the UAE can also be beneficial.
What are the primary responsibilities of a Telecalling professional?
As a Telecaller in Dubai, your primary responsibility will be to make outbound calls to potential clients, providing information about our services and products to generate leads and sales. You will need to maintain a database of customer information and status updates, ensuring regular follow-ups for continued engagement and customer satisfaction. Handling customer queries and concerns with a professional and courteous attitude will be key to retaining and expanding our client base. Additionally, you will collaborate with the sales team to develop strategies for improving outreach and closing deals. Adhering to company policies and achieving set targets within deadlines are crucial aspects of the role.