Call Centre Executive (Dubai)

Job description

🌟 Call Centre Executive 🌟
Location: Dubai, إمارة دبيّ, United Arab Emirates  
Type: Full-time  
Department: Call Centre  

Company Description:
SellAnyCar.com offers a new, safe, and convenient way of selling your car throughout the Arab world. Use our free car valuation service regardless of make and model to determine the best-used car price. Take advantage of our professional car inspection and fast car buying service. We provide free car deregistration, part-exchange, and settlement of bank loans and mortgages. We offer a fast, easy, and fair car buying service in any situation.

Job Description:
To support the goal of providing our customers and dealers with a world-class experience. The Customer Service Officer assesses and recommends improvements in long-term operations and creative initiatives to enhance the customer experience.

📞 Key Responsibilities:
- Actively call cold dealers and encourage participation in car auctions.
- Achieve calling and lead generation targets.
- Demonstrate good convincing and sales ability to close deals.
- Answer calls, handle customer inquiries, route calls to appropriate departments, and document all call information according to standard operating procedures.
- Monitor service levels and contact center volumes, making recommendations for real-time queue management.
- Escalate and track contact center-impacting events such as system outages, access issues, and volume changes.
- Ensure the contact center meets daily and interval goals.
- Implement customer win-back strategies.
- Execute CRM campaigns.
- Create analyses and reports.

Personality Traits:
- Self-starter
- Time management
- Customer focus
- Individual accountability
- Team player
- Quick learner

Qualifications:
- Arabic and English speaker.
- Ability to manage multiple tasks concurrently, including complex projects.
- Effective communication skills across all levels of the organization and with external parties including customers and prospective customers.
- Strong working knowledge of MS Suite (Excel, Access, Word).
- Self-motivated and self-directed, with a positive attitude.
- Experience in a customer-driven environment.
- Accepts responsibility, accountability, and takes pride in work.
- Critical and creative thinking.
- Flexible schedule, willing to work varied hours and days.
- Telesales background is preferred.
- Preferably with own visa.

Join SellAnyCar.com and be part of a team dedicated to providing an exceptional customer experience and driving innovation in the automotive sales industry.