Help Desk Team Leader (Dubai, UAE)

Job description

📢 Looking For: Help Desk Team Leader (Dubai, UAE) 📢

🏢 Position: Help Desk Team Leader
📍 Location: Dubai, United Arab Emirates
💰 Salary: AED 12,000 per month

🔍 Job Description:
We are seeking a dedicated Help Desk Team Leader to join our team in Dubai. The ideal candidate will be responsible for supervising technicians, resolving technical issues, and ensuring customer satisfaction. Key responsibilities include:

   - Leading and supervising the help desk team to provide efficient and effective technical support.
   - Resolving complex technical issues and providing solutions to ensure customer satisfaction.
   - Monitoring and managing help desk performance metrics to ensure high-quality service delivery.
   - Developing and implementing help desk policies and procedures.
   - Providing training and support to help desk technicians.

📝 Qualifications:
   - Proven experience in a help desk or technical support role.
   - Strong leadership and team management skills.
   - Excellent problem-solving and communication abilities.
   - Proficiency in help desk software and tools.
   - Ability to work in a fast-paced environment and handle multiple tasks simultaneously.



Join our team and help us deliver top-notch technical support to our clients in Dubai!