Customer Service, The Valet Dubai

Role: Customer Service, The Valet

Job ID: 705273
Location: Dubai, UAE
Job Schedule: Full-time
Apply Before: 19/07/2024, 15:30

ABOUT THE COMPANY

Emaar Properties is one of the world’s most valuable and admired real estate development companies. With proven competencies in properties, shopping malls & retail and hospitality & leisure, Emaar shapes new lifestyles with a focus on design excellence, build quality and timely delivery.

The Valet LLC, established in 2009, provides quality valet services and has grown from strength to strength. We are driven by our passion to deliver services that are professional, personalized, and reliable. We combine operational effectiveness with the latest technological solutions, focusing on building long-term relationships with our clients.

ABOUT THE FUNCTION

The Customer Service Representative function assists customers in multiple capacities, including Parking Administration, Concierge, and Guest Service Operations.

WHAT YOU WILL NEED TO SUCCEED

• Minimum 01 year of experience in a customer-facing role.
• Communicate in English; basic spoken Arabic is an advantage.
• High School Certificate /Diploma.

PERFORMANCE DRIVEN CULTURE

• Provide customers with world-class service to achieve defined satisfaction levels.
• Create a welcoming atmosphere with a pleasant personality.
• Accurately answer guests' questions using provided knowledge.
• Communicate any issues in the work environment.
• Address grievances and requests professionally.
• Adhere to company policies, including location/site changes and rotations.
• Meet grooming and hygiene standards.
• Ensure all Safety Systems are followed.
• Be vigilant for suspicious activity.
• Support management with additional tasks.

SPECIFIC FUNCTIONS

Parking Administration Function (Parking Attendant):

• Operate paid self-parking booths.
• Accept and process parking fees using a computer-based cash register system.
• Generate revenue reports and deposit daily revenue.
• Prepare incident reports and assist guests with directional information.

Concierge Function (Shop and Drop Runner):

• Keep and retrieve guest shopping bags following SOPs and safety practices.

Guest Service Operation Functions (Doormen):

• Open doors, greet guests, and assist with directional information.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability

WHAT WE BELIEVE IN

At Emaar, our DNA forms the base of how we serve our customers and interact with one another.

• Customer Focus: Customers are our priority, and we take pride in delivering on our promises.
• Ownership Mindset: We drive efficiency and effectiveness into every corner of our business.
• Fast Paced: We evolve and adapt quickly to deliver extraordinary speed for our customers.
• Talent and Tenacity: Our team dreams big and acts quickly with high energy and positivity.
• Adaptability: We challenge conventional wisdom and develop future-reflective products and services.