CAREline Operator

Job description

📢 Job Opportunity: CAREline Operator 📢

🏢 Position: CAREline Operator
📍 Location: DoubleTree By Hilton Business Bay, Dubai, UAE
🆔 Job ID: HOT0AOV8

🔍 Job Description:
A CAREline Operator is responsible for processing all incoming and outgoing calls accurately and courteously. This role contributes to the impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

🌟 Responsibilities:
- Process all incoming and outgoing calls accurately and courteously.
- Record and control wake-up calls accurately.
- Page guests in cooperation with concerned departments.
- Assist guests with international calls and directory queries.
- Call guests by name whenever possible.
- Page staff members when requested.
- Abide by principles of guest privacy.
- Handle guests' needs or requests and report complaints to the Magic Supervisor.
- Report daily in the logbook.
- Bill call costs.
- Be aware of local telephone listings and frequently dialed numbers.
- Advise defects on switchboard equipment to the Supervisor.
- Attend to all guest queries and requests promptly.
- Maintain detailed knowledge of the Hotel's fire, life, and safety system.
- Maintain Hotel Information.
- Provide secretarial services for guests.
- Be efficient in the use of all business center equipment.
- Update traffic sheets accurately.
- Handle complaints promptly and follow up thoroughly on action taken.
- Promote in-house services and facilities.
- Update airline schedules and guide guests whenever requested.
- Coordinate the reservations of meeting rooms.
- Advise the Supervisor of all stationary needs in advance.
- Ensure the cleanliness of the work area and clean your work area prior to departing.
- Report daily activities in the logbook.

🌟 Occupational Health and Safety Responsibilities:
- Demonstrate awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines.
- Be familiar with property safety, first aid, and fire and emergency procedures and operate equipment safely and sensibly.
- Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
- Log security incidents and accidents in accordance with hotel requirements.

🌟 What Are We Looking For?
A CAREline Operator serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Drive for Results: Set high performance standards and pursue aggressive goals.
- Understanding the Business: Demonstrate an interest in and understanding of issues relevant to your department and hotel.
- Hospitality: Focus on delivering a high level of customer service.
- Teamwork: Demonstrate cooperation and trust with colleagues and supervisors.
- Adaptability: Be comfortable and effective in an environment of ambiguity or change.
- Developing Self: Develop/update skills and knowledge to reflect changed technology or work requirements.
- Reliability: Ensure that your work quality meets the standards required and complete tasks in a timely manner.
- Cultural Awareness: Understand and take into account the global nature of the business.

🌟 Preferred Qualifications:
- Previous administrative experience in a fast-paced environment.
- Previous experience and knowledge of Food & Beverage Operations preferred.

🌟 What Will It Be Like to Work for Hilton?
The future of hospitality is bright at Hilton, a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces.

We support the mental and physical wellbeing of all Team Members, so they can Thrive, thanks to innovative programs and benefits such as workplace flexibility, career growth and development, and our Go Hilton Team Member Travel discount program. Hilton prioritizes understanding and integrating our Team Members’ unique perspectives and voices—along with those of our Guests, Owners, Suppliers, and Partners—to cultivate a diverse and inclusive environment for all. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!

We are an equal opportunity employer and value diversity at our company. We will ensure that qualified individuals with protected disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions of his or her role, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

📧 How to Apply:
If you meet the qualifications and are excited about this opportunity, apply now to join our team and help shape the future of Hilton's guest experience.