# Technical Product Manager - Guest Experience — Etihad Airways

Canonical: https://jobxdubai.com/jobs/sr-744000156808829-technical-product-manager-guest-experience
Location: Abu Dhabi, UAE
Type: full_time · Level: senior
Monthly salary: AED 25,000 to 40,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-21
Apply: https://jobs.smartrecruiters.com/EtihadAirways5/744000156808829-technical-product-manager-guest-experience?oga=true

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## Description

Synopsis Manage and continuously enhance technology products within the Guest Experience domain, maintaining a prioritized product backlog and ensuring successful delivery of initiatives. Act as the bridge between complex airline operational requirements and technical IT execution, navigating governance frameworks, managing diverse stakeholders, and driving software releases through the Route to LIVE (RTL) deployment process. Accountabilities Own the planning, execution, monitoring, and delivery of technology projects across Guest Experience including technology related to Contact Centre, Complaints Management, Guest Communication, and Guest Experience throughout the travel journey. Translate operational business requirements into technical solutions, working closely with enterprise architects, developers, and third-party vendors. Manage project scope, technical dependencies, operational risks, and delivery roadblocks to ensure projects are delivered on time and within budget while maintaining operational continuity. Ensure all technology changes comply with corporate governance, cybersecurity policies, and aviation regulatory requirements. Serve as the primary liaison between technical teams, including DevOps, Data Engineering, Network Security, and stakeholders across Guest Experience. Prepare and present change records, release plans, and deployment readiness assessments at Change Advisory Board (CAB) meetings. Provide regular project updates, budget reports, risk assessments, and executive-level status reporting to leadership and steering committees. Manage deployments through the Route to LIVE (RTL) process and associated environment management frameworks. Support change, incident, and release management activities using IT Service Management (ITSM) and ITIL best practices.

## Requirements

Education & Experience Bachelor's degree in Computer Science, Software Engineering, Information Technology, or a related field. Minimum 5 years in the aviation industry or guest experience field. Experience working within IT governance, change management, and regulatory environments. Understanding of cloud technologies, APIs, and modern enterprise architectures. Proficiency with JIRA, Confluence, Power BI, Smartsheet, and related delivery tools. SAFe, PMP, PRINCE2, or similar certifications are preferred. Strong stakeholder management, communication, and problem-solving skills.

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