# Guest Service Agent — Accor

Canonical: https://jobxdubai.com/jobs/sr-744000148202745-guest-service-agent
Location: Abu Dhabi, UAE
Type: full_time · Level: entry
Monthly salary: AED 4,000 to 6,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-09-08
Apply: https://jobs.smartrecruiters.com/AccorHotel/744000148202745-guest-service-agent?oga=true

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## Description

Novotel Abu Dhabi Al Bustan

First impressions are everything! As a Guest Service Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. Manage all activities relevant to the Front Desk such as the reception, check in / out, cashiering, foreign exchange and assisting guest with inquiries. • Welcomes guests and takes care of them from their arrival through to departure • Maintain cashier float and ensure accurate daily report of all money received • Contributes to guests' permanent satisfaction by providing high-quality services throughout their stay • Helps meet the department's quantitative targets through his/her sales efforts • Helps encourage guest loyalty by developing friendly, personalized relationships • Ensures that administrative procedures never take priority over guest relations • Anticipates guests' needs and takes them into consideration • Deals swiftly, efficiently and sensitively to guest complaints and follows through • Ensure front desk work area is kept clean and in an orderly state at all times.

## Requirements

Service focused personality is essential; experience is an asset. Prior experience working with Opera & PMS or a related system. Fluency in English Bachelors or diplomas/certifications are required.  Relevant experience is a must within Hotel industry.

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