# Tamayyaz - Telephone Operator "Swiss Service Agent" - Saudi Only — Accor

Canonical: https://jobxdubai.com/jobs/sr-744000142609489-tamayyaz-telephone-operator-swiss-service-agent-saudi-only
Location: Mecca, Saudi Arabia
Type: full_time · Level: entry
Monthly salary: AED 3,920 to 5,880 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-08-10
Apply: https://jobs.smartrecruiters.com/AccorHotel/744000142609489-tamayyaz-telephone-operator-swiss-service-agent-saudi-only?oga=true

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## Description

Swissôtel Al Maqam Makkah

List of Responsibilities and Duties: Reporting to Assistant Swiss Service Manager, responsibilities and essential job functions include but are not limited to the following: Provide and dispatch immediate actions to all guest concerns. Ensure follow-up of action is completed with-in the quoted time. Work with related departments to ensure efficiency in meeting guests needs. Promotes hotel services and amenities to encourage an exceptional resort experience. Work in a non-supervised environment and take ownership for independent decisions made in the best interest of the guest’s experience. Able to contribute to a team environment by assisting co-workers in all departments related to the call center. And ensuring the attention to detail is recorded with each guest’s issue. Handling all wakeup call requests 24/7 Handling emergency call’s and calling the hotel doctor when needed 24/7

## Requirements

Tamayyaz Program is for Saudi Nationals Only. Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience. Basic English skills are a must. Strong passion for the Hospitality Field. Excellent interpersonal and communication skills. Is a team player that contributes to and proactively assists co-workers.

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