# Cluster Reservation Agent - Raffles & Fairmont The Red Sea — Accor

Canonical: https://jobxdubai.com/jobs/sr-744000140157689-cluster-reservation-agent-raffles-fairmont-the-red-sea
Location: Umluj, Saudi Arabia
Type: full_time · Level: entry
Monthly salary: AED 3,920 to 7,840 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-28
Apply: https://jobs.smartrecruiters.com/AccorHotel/744000140157689-cluster-reservation-agent-raffles-fairmont-the-red-sea?oga=true

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## Description

FAIRMONT RED SEA

RESERVATIONS HANDLING • PROCESS INDIVIDUAL AND GROUP RESERVATION REQUESTS EFFICIENTLY AND ACCURATELY THROUGH OPERA / ACCOR SYSTEMS. • RESPOND PROMPTLY TO INQUIRIES VIA PHONE, EMAIL, WEBSITE, OR OTA PLATFORMS. • UPSELL HIGHER ROOM CATEGORIES AND PROMOTE HOTEL PACKAGES TO MAXIMIZE REVENUE. • ENSURE ALL BOOKINGS ARE CONFIRMED WITH COMPLETE AND ACCURATE GUEST INFORMATION. SYSTEM & REPORTING • MAINTAIN RESERVATION RECORDS AND UPDATE CHANGES, CANCELLATIONS, AND NO-SHOWS. • MONITOR DAILY ARRIVALS AND COORDINATE WITH FRONT OFFICE AND HOUSEKEEPING TEAMS. • PREPARE AND SEND DAILY / WEEKLY RESERVATION REPORTS AS REQUIRED. • ENSURE RATE PARITY ACROSS ALL BOOKING CHANNELS. GUEST COMMUNICATION & SERVICE • HANDLE SPECIAL REQUESTS (EARLY CHECK-IN, LATE CHECK-OUT, VIP AMENITIES, ETC.). • COMMUNICATE PROFESSIONALLY WITH TRAVEL AGENTS, CORPORATE CLIENTS, AND WALK-IN GUESTS. • RESOLVE BOOKING-RELATED ISSUES OR ESCALATE WHEN NECESSARY. JOB SPECIFICATIONS • MAINTAIN CONFIDENTIALITY OF GUEST INFORMATION IN LINE WITH DATA PRIVACY STANDARDS. COORDINATION & COMPLIANCE • LIAISE WITH SALES, REVENUE, AND FRONT OFFICE TEAMS FOR GROUP BOOKINGS OR LONG STAYS. • FOLLOW ACCOR POLICIES, RESERVATION PROCEDURES, AND BRAND STANDARDS. • SUPPORT IN OVERBOOKING SITUATIONS AS PER HOTEL REVENUE STRATEGY.

## Requirements

PREVIOUS EXPERIENCE IN HOTEL RESERVATIONS OR FRONT OFFICE (PREFERRED, NOT  MANDATORY FOR ENTRY-LEVEL). KNOWLEDGE OF OPERA PMS / ACCOR RESERVATION SYSTEMS IS AN ADVANTAGE. STRONG COMMUNICATION SKILLS IN ENGLISH (ARABIC IS A PLUS). CUSTOMER-ORIENTED WITH A POSITIVE AND PROFESSIONAL ATTITUDE. ABILITY TO MULTITASK AND WORK UNDER PRESSURE. BASIC KNOWLEDGE OF MICROSOFT OFFICE (EXCEL, OUTLOOK).

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