# Relationship Officer, Retail Legal Collections (UAE National Only) — Mashreq

Canonical: https://jobxdubai.com/jobs/orc-6195-relationship-officer-retail-legal-collections-uae-national-only
Location: Dubai, UAE
Type: full_time · Level: mid
Monthly salary: AED 12,000 to 18,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-17
Apply: https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/6195

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## Description

Job Purpose Review, analyze and follow up on the charged off cases with the objective of maximizing recoveries from each case and assist the customer to settle their overdue/unpaid liabilities with. Key Result Areas • Analyze and assess customer’s repayment problems and convince customer to prioritize repayment to Mashreq to achieve the assigned recovery targets. • Coordinate internally with different departments to ensure proper follow-up on classified customers. • Ensure that all leads are followed up to establish contact with customers and engage with them and work with them to help them amicably settle their outstanding liabilities. • Ensure adequate use of MIS reports to assist in improving recoveries. • Provide high quality service to internal and external customers to achieve customer satisfaction. Knowledge, Skills and Experience • The position requires a minimum experience of 4 years in banking, or another similar field incorporating continuous customer engagement and dealing with target oriented roles. • The job holder should possess good knowledge of business products and prevailing legal laws with high level of negotiation skills and communications. • Should be able to work under pressure and is also required to be customer focused.

## Requirements

Minimum 4 years of banking experience or in a similar field involving continuous customer engagement and target-oriented roles. Good knowledge of business products and prevailing legal laws with strong negotiation and communication skills. Ability to work under pressure and remain customer-focused.

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