# Project Manager — Mashreq

Canonical: https://jobxdubai.com/jobs/orc-5503-project-manager
Location: Dubai, UAE
Type: full_time · Level: senior
Monthly salary: AED 25,000 to 40,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-07-14
Apply: https://hcld.fa.em2.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/5503

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## Description

A. End-to-End ATM Estate Ownership Own availability, uptime, and performance of ATM/CDM/ITM/Kiosk ecosystem across UAE & IBG Ensure real-time monitoring of hardware, software, network, and switch connectivity Maintain defined MTTR, uptime targets, and service availability KPIs B. 24x7 Monitoring & Incident Command Lead centralized monitoring of ATM estate (including switch, ESQ/NCR/Diebold tools, digital camera systems) Act as incident commander for P1/P2 outages, ensuring rapid recovery and root cause closure Drive RCA discipline and permanent fix implementation, not repeat firefighting C. Vendor & SLA Governance (Critical Gap in Current JD) Own end-to-end vendor performance: FLM / SLM vendors, OEMs (NCR, Diebold, etc.), Monitoring/platform vendors Define, track, and enforce SLA/KPI adherence (uptime, response, resolution, replenishment, uptime by location) Lead commercial and performance reviews with vendors Drive penalties / service improvements where required D. Change, Release & Deployment Control Govern all ATM-related deployments: Software upgrades, Patches, New feature rollouts, Hardware refresh Ensure zero-defect releases into production Own change risk assessment and rollback strategies E. Business Continuity, DR & Risk Management Own ATM DR strategy and execution: Switch failover, Network resilience, Site-level redundancy Ensure periodic DR drills and audit readiness Identify and mitigate: Operational risks, Fraud/security risks, Capacity risks F. Audit, Compliance & Governance Ensure closure of: Internal audit findings, Regulatory observations, Security gaps Maintain full compliance with CBUAE and internal governance frameworks Own documentation, controls, and audit readiness G. Continuous Improvement & Automation Drive automation of: Monitoring, Incident detection, Predictive maintenance Improve: Uptime, Cost per ATM, Customer experience Introduce AI-driven monitoring / predictive failure models where feasible H. Stakeholder & Business Alignment Act as single point of ownership across: Business (Retail Banking), Technology teams, Vendors & custodians Ensure delivery of business requirements within SLA, budget, and risk appetite

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