# Contact Center Officer — eXtra (United Electronics Co.)

Canonical: https://jobxdubai.com/jobs/li-4480972407-contact-center-officer
Location: Khobar, Saudi Arabia
Type: full_time · Level: junior
Monthly salary: AED 7,840 to 11,760 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-19
Apply: https://www.linkedin.com/jobs/view/contact-center-officer-at-extra-united-electronics-co-4480972407?_l=en

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## Description

We are actively looking for a Contact Center Officer to join our CXD team,

Core Responsibilities:

• Handle a high volume of inbound and outbound calls professionally and promptly.

• Respond to customer inquiries related to products, orders, returns, services, and store information.

• Resolve customer complaints with empathy and efficiency, escalating unresolved issues when required.

• Log all customer interactions accurately using CRM systems.

• Provide clear product knowledge and guidance to enhance the customer experience.

• Follow communication scripts, policies, and operational guidelines.

• Coordinate with internal teams (stores, logistics, after-sales, etc.) to ensure customer issues are resolved.

• Meet assigned KPIs including call quality, average handling time, and customer satisfaction.

• Stay updated on promotions, policy changes, and new product offerings.

Essential Qualifications & Skills:

• Strong communication skills in Arabic and English.

• Customer-focused mindset with strong problem-solving abilities.

• Ability to remain calm and professional when handling challenging situations.

• Comfortable using CRM systems and contact center technologies.

• Adaptable, quick to learn new systems and tools.

• Ability to work under pressure and manage high call volumes.

• Strong teamwork and collaboration skills.

• Flexible work 6 days per week, working in shifts.

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