# Boutique Manager — OMEGA SA

Canonical: https://jobxdubai.com/jobs/li-4479838477-boutique-manager
Location: Jeddah, Saudi Arabia
Type: full_time · Level: lead
Monthly salary: AED 11,760 to 17,640 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-15
Apply: https://www.linkedin.com/jobs/view/boutique-manager-at-omega-sa-4479838477?_l=en

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## Description

Job Purpose

To lead the OMEGA Boutique in achieving excellence in customer experience, sales performance, and brand representation. The Boutique Manager is responsible for driving business growth, leading a high-performing team, developing long-term client relationships, ensuring operational excellence, and maintaining the prestige, heritage, and exclusivity associated with OMEGA.

Key Responsibilities

1. Sales & Business Performance

• Achieve and exceed boutique sales targets, KPIs, and profitability objectives.

• Maximize conversion rate, average transaction value (ATV), and units per transaction (UPT).

• Analyze sales reports, customer insights, and market trends to identify business opportunities.

• Develop and execute boutique action plans to drive sustainable growth.

• Monitor team performance and implement corrective actions when required.

• Ensure achievement of all commercial objectives and business targets.

2. Client Experience & Client Development

• Ensure exceptional luxury customer experience across all client touchpoints.

• Promote OMEGA's heritage, innovation, craftsmanship, and storytelling standards.

• Develop and maintain relationships with VIP and high-value clients.

• Lead clienteling initiatives to strengthen loyalty and increase repeat business.

• Oversee CRM utilization and ensure accurate client database management.

• Ensure proper after-sales follow-up and customer satisfaction.

• Support private appointments, client events, and customer engagement activities.

3. Leadership & Team Development

• Lead, coach, motivate, and develop the boutique team.

• Conduct regular performance reviews, coaching sessions, and development discussions.

• Ensure a culture of luxury service, accountability, and operational excellence.

• Support recruitment, onboarding, succession planning, and talent development activities.

• Build a high-performing and collaborative team environment.

• Set individual objectives and monitor performance achievement.

4. Boutique Operations & Compliance

• Oversee daily boutique operations including inventory management, cash handling, POS transactions, and reporting.

• Ensure compliance with company policies, security procedures, and brand standards.

• Monitor stock levels, transfers, replenishments, and inventory accuracy.

• Ensure accurate reporting and timely completion of administrative requirements.

• Guarantee compliance with boutique operating hours and team scheduling.

• Ensure the security of boutique assets, products, and confidential information.

• Resolve operational and maintenance issues in a timely manner.

• Maintain operational readiness and boutique excellence at all times.

5. Visual Merchandising & Brand Standards

• Ensure flawless execution of OMEGA visual merchandising guidelines.

• Maintain boutique presentation, cleanliness, and luxury atmosphere.

• Support product launches, marketing initiatives, and brand activations.

• Collaborate with Marketing and Visual Merchandising teams to maximize brand visibility.

• Ensure all boutique displays consistently reflect OMEGA global standards.

6. Reporting & Business Planning

• Prepare and review boutique performance reports.

• Analyze sales trends and customer insights.

• Develop improvement initiatives and action plans.

• Provide regular business updates to management.

• Support budgeting, forecasting, and business planning activities.

Key Performance Indicators (KPIs)

Commercial Performance

• Boutique Sales Achievement (%)

• Sales Growth (%)

• Conversion Rate

• Average Transaction Value (ATV)

• Units Per Transaction (UPT)

Client Development

• New Client Acquisition

• CRM Data Completeness

• Repeat Client Rate

• VIP Client Retention

• Clienteling Activity Completion

Team Management

• Team Performance Achievement

• Employee Retention

• Training Completion

• Performance Review Completion

Operational Excellence

• Inventory Accuracy

• Audit Compliance Score

• Boutique Standards Compliance

• Stock Loss Prevention

• Reporting Accuracy

Customer Experience

• Customer Satisfaction Score

• Mystery Shopper Results

• Client Complaint Resolution

• Service Quality Compliance

Authority & Decision Making

• Manage daily boutique operations and team activities.

• Allocate responsibilities and resources within the boutique.

• Recommend recruitment, promotion, and development actions.

• Approve operational decisions within delegated authority.

• Escalate exceptional commercial decisions according to company policy.

• Lead corrective actions related to sales, operations, and customer experience.

Qualifications & Experience

• Bachelor's Degree in Business, Marketing, Management, or related field preferred.

• Minimum 5 years of luxury retail experience.

• Minimum 2 years in boutique, store, or retail management.

• Experience within watches, jewelry, luxury fashion, or premium retail is preferred.

• Strong leadership, coaching, and people management skills.

• Strong understanding of luxury clientele, CRM, and clienteling.

• Experience using retail systems and Microsoft Office applications.

• Fluent in English; Arabic preferred.

Competencies

Leadership Competencies

• Team Leadership

• Coaching & Development

• Decision Making

• Accountability

• Performance Management

Commercial Competencies

• Sales Management

• Business Development

• Clienteling

• Luxury Retail Excellence

• Customer Relationship Management

Operational Competencies

• Retail Operations

• Inventory Management

• Compliance & Controls

• Business Reporting

• Performance Analysis

Working Relationships

Internal

• Retail Manager

• Brand Manager

• Assistant Boutique Manager

• Sales Associates

• Marketing Team

• Finance Team

• HR Team

External

• Clients

• VIP Customers

• Mall Management

• Brand Representatives

• Service Providers

Key Challenges

• Achieving ambitious commercial targets while maintaining luxury service standards.

• Develop

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