# Service Desk Engineer – IT Support - Hiring UAE National — TASC Outsourcing

Canonical: https://jobxdubai.com/jobs/li-4479692097-service-desk-engineer-it-support-hiring-uae-national
Location: Abu Dhabi, UAE
Type: full_time · Level: junior
Monthly salary: AED 10,000 to 20,000 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-17
Apply: https://www.linkedin.com/jobs/view/service-desk-engineer-%E2%80%93-it-support-hiring-uae-national-at-tasc-outsourcing-4479692097?_l=en

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## Description

• Service Desk Engineer

• Location: UAE

• Function: IT Support / Service Desk

• Employment Type: Full-Time

We are looking for a customer-focused Service Desk Engineer to provide first-level IT support, troubleshoot user issues, manage incidents and service requests, and ensure timely resolution in line with agreed SLAs.

Key Responsibilities

• Provide Level 1 IT support to end users through phone, email, chat, and ticketing systems.

• Log, categorize, prioritize, and resolve incidents and service requests.

• Troubleshoot hardware, software, network, printer, and connectivity issues.

• Support Windows, Microsoft 365, Outlook, Teams, Active Directory, and standard business applications.

• Perform password resets, account unlocks, and basic user-access support.

• Escalate unresolved issues to L2 / L3 support teams when required.

• Track tickets through closure and keep users updated on progress.

• Support user onboarding and offboarding activities.

• Install and configure laptops, desktops, peripherals, and standard software.

• Maintain accurate records in the ITSM / ticketing system.

• Follow IT service-management processes and SLA requirements.

• Contribute to knowledge-base articles and standard troubleshooting documentation.

• Coordinate with infrastructure, network, security, and application teams as required.

Requirements

• Bachelor’s degree or diploma in IT, Computer Science, Information Systems, or related field.

• Experience in Service Desk / Help Desk / IT Support / Desktop Support preferred.

• Good understanding of Windows operating systems and Microsoft 365.

• Basic knowledge of Active Directory, networking, hardware, and software troubleshooting.

• Familiarity with ITSM / ticketing tools.

• Good communication and customer-service skills.

• Strong problem-solving and troubleshooting ability.

• ITIL knowledge or certification is an advantage.

• Ability to work in shifts if required.

Skills

• Service Desk

• IT Support

• Help Desk

• Desktop Support

• Technical Support

• Incident Management

• Service Request Management

• Troubleshooting

• Windows

• Microsoft 365

• Outlook

• Microsoft Teams

• Active Directory

• User Account Management

• Hardware Support

• Software Support

• Network Troubleshooting

• ITSM

• Ticketing Systems

• SLA Management

• Remote Support

• ITIL

• End User Support

• User Onboarding

• Knowledge Base

• Customer Service

• Service Desk Engineer

• Service Desk Analyst

• IT Support Engineer

• Help Desk Engineer

• Technical Support Engineer

• Desktop Support Engineer

• IT Support Specialist

• IT Service Desk Executive

• End User Support Engineer

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## Requirements

Bachelor’s degree or diploma in IT, Computer Science, Information Systems, or related field.
Experience in Service Desk / Help Desk / IT Support / Desktop Support preferred.
Good understanding of Windows operating systems and Microsoft 365.
Basic knowledge of Active Directory, networking, hardware, and software troubleshooting.
Familiarity with ITSM / ticketing tools.
Good communication and customer-service skills.
Strong problem-solving and troubleshooting ability.
ITIL knowledge or certification is an advantage.
Ability to work in shifts if required.

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