# Customer Success Manager — DXC Technology

Canonical: https://jobxdubai.com/jobs/li-4479505701-customer-success-manager
Location: Riyadh, Saudi Arabia
Type: full_time · Level: lead
Monthly salary: AED 8,820 to 14,700 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-14
Apply: https://www.linkedin.com/jobs/view/customer-success-manager-at-dxc-technology-4479505701?_l=en

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## Description

Key Responsibilities & Qualifications:

• Manage and grow strategic client accounts, with responsibility for revenue growth, margin performance, renewals, pipeline development, TCV, and client satisfaction/NPS.

• Build and maintain strong relationships with senior client stakeholders, acting as the Voice of the Client and ensuring DXC understands and responds to evolving business needs.

• Identify and develop new business, cross-sell, and up-sell opportunities across DXC’s technology, consulting, and managed services offerings.

• Lead renewal readiness and contract renewal activities, working closely with sales, commercial, delivery, and technical teams.

• Develop and execute strategic account plans in collaboration with Client Partners, Sales teams, Industry SMEs, technical teams, and delivery organizations.

• Lead the day-to-day account and service delivery, ensuring delivery quality, operational excellence, issue resolution, and achievement of agreed client outcomes.

• Drive revenue and margin forecasting, budgeting, cost control, and overall commercial performance, providing regular updates to senior leadership.

• Work closely with delivery teams to optimize resource utilization, automation, onshore/offshore delivery mix, costs, and margins.

• Lead and coordinate a virtual, cross-functional team of DXC professionals supporting the account, ensuring alignment across sales, delivery, technical, commercial, and industry functions.

• Define, track, and manage performance against key account metrics, including Revenue, Margin, TCV, Pipeline, delivery performance, and NPS.

• Stay current with relevant industry trends, technologies, and market developments and incorporate them into account strategies and opportunity development.

• Bring 7+ years of relevant industry experience, including at least 3 years in a similar client/account management, account delivery, or leadership role.

• Demonstrate a strong commercial and sales mindset, with proven experience in revenue growth, opportunity development, strategic planning, client relationship management, and team leadership.

• Possess excellent communication, stakeholder management, problem-solving, and leadership skills, with the ability to operate effectively across complex, cross-functional environments.

• Bachelor’s degree in a relevant field or equivalent combination of education and experience. An advanced degree and/or relevant professional certifications such as PMP are advantageous.

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## Requirements

Bachelor’s degree in a relevant field or equivalent combination of education and experience. An advanced degree and/or relevant professional certifications such as PMP are advantageous. Bring 7+ years of relevant industry experience, including at least 3 years in a similar client/account management, account delivery, or leadership role.

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