# Operations Manager — J&T Express

Canonical: https://jobxdubai.com/jobs/li-4478679380-operations-manager
Location: Riyadh, Saudi Arabia
Type: full_time · Level: lead
Monthly salary: AED 8,820 to 14,700 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-20
Apply: https://www.linkedin.com/jobs/view/operations-manager-at-j-t-express-4478679380?_l=en

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## Description

Role Overview

We are seeking a highly motivated and results-driven Operations Manager to lead, optimize, and oversee end-to-end express delivery and hub operations. In this role, you will be responsible for ensuring seamless first-mile, sorting, transportation, and last-mile operations while driving service efficiency, maintaining safety compliance, and meeting operational KPIs.

Key Responsibilities

• Operational Management:

• Manage end-to-end logistics operations, including pickup, sorting, transportation, and last-mile parcel delivery.

• Monitor daily branch/hub activities to ensure operational targets and service level agreements (SLAs) are met consistently.

• Plan and optimize delivery routes and driver dispatch schedules to reduce transit times and operational costs.

• Performance & KPI Tracking:

• Track and report on key operational metrics, such as On-Time Delivery (OTD), delivery success rate, and cost-per-parcel.

• Drive process improvement initiatives to reduce parcel damage, missing rates, and customer complaints.

• Conduct regular reviews of operational efficiency and present reports to senior management.

• Team Leadership & Workforce Management:

• Lead, mentor, and manage supervisors, sorting staff, couriers, and fleet personnel.

• Oversee manpower planning, shift schedules, peak-season resource allocation, and recruitment needs.

• Foster a safe, high-performance, and accountable work environment.

• Compliance & Standard Operating Procedures (SOPs):

• Ensure full compliance with company SOPs, safety policies, and local labor/transportation regulations.

• Enforce strict protocols around proof of delivery (POD), parcel handling, and inventory control.

Qualifications & Requirements

• Education: Bachelor’s Degree in Logistics, Supply Chain Management, Business Administration, or a related field.

• Experience: 3–5+ years of experience in express delivery, last-mile logistics, e-commerce operations, or supply chain management.

• Leadership: Proven track record in managing large operational teams and multi-site hub operations.

• Technical Skills: Proficiency in logistics management systems (WMS/TMS), MS Excel, and operational data analytics.

• Key Soft Skills: Strong problem-solving abilities, high stress tolerance in a fast-paced environment, and clear stakeholder communication.

• Language Requirements: Fluency in English (Hindi/Urdu or Arabic fluency is often preferred depending on the regional market).

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