# Jira Administrator — Emdad By Elm

Canonical: https://jobxdubai.com/jobs/li-4477554729-jira-administrator
Location: Riyadh, Saudi Arabia
Type: full_time · Level: mid
Monthly salary: AED 6,370 to 8,820 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-12
Apply: https://www.linkedin.com/jobs/view/jira-administrator-at-emdad-by-elm-4477554729?_l=en

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## Description

Role Purpose

To ensure the effective day-to-day operation, administration, and configuration of the Jira platform, supporting ITSM processes and maintaining system stability in alignment with ELM’s operational model and workflow

Responsibilities

Daily Operations

• Monitor Jira platform health, queues, and SLAs.

• Handle and resolve Jira-related incidents and service requests.

• Troubleshoot Jira issues, identify root causes, and implement appropriate resolutions.

• Follow up on assigned tickets and ensure timely resolution within agreed SLAs.

Platform Administration

• Manage users, roles, groups, permissions, projects, and system configurations

• Maintain environments

Configuration & Workflow Management

• Configure and maintain Jira projects, workflows, screens, fields, issue types, schemes, approvals, SLAs, and request configurations

• Apply configuration changes and parameter updates based on operational requirements

• Support workflow automation and process optimization

Integrations Monitoring

• Monitor integrations with SMAX and other enterprise systems

• Support operational monitoring and stability of Jira integrations and interfaces

• Assist in troubleshooting integration failures and connectivity issues

• Coordinate with internal teams and vendors

Automation & Administration

• Configure and maintain Jira automation rules and operational configurations

• Support assignment, routing, notification, and approval automation

Reporting & Dashboard

• Generate and maintain operational reports, filters, queries, and dashboards

Release Support

• Support configuration promotion, testing, and production deployments

Governance & Compliance

• Ensure adherence to ITSM governance, audit requirements, and change management controls

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## Requirements

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