# Call Center Agent — Oman Housing Bank | بنك الإسكان العُماني

Canonical: https://jobxdubai.com/jobs/li-4477510075-call-center-agent
Location: Muscat, Oman
Type: full_time · Level: entry
Monthly salary: AED 4,770 to 7,632 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-12
Apply: https://www.linkedin.com/jobs/view/call-center-agent-at-oman-housing-bank-%D8%A8%D9%86%D9%83-%D8%A7%D9%84%D8%A5%D8%B3%D9%83%D8%A7%D9%86-%D8%A7%D9%84%D8%B9%D9%8F%D9%85%D8%A7%D9%86%D9%8A-4477510075?_l=en

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## Description

Job Purpose:

The Call Center Agent provides exceptional customer service by handling inbound and outbound calls. He/ She serves as the first point of contact for valued clients, assisting with a wide range of banking inquiries and transactions, and contributes to the Bank’s reputation and overall client satisfaction.

Key Accountabilities:

• Handles incoming calls from clients professionally and efficiently, addresses banking-related queries, concerns, and requests.

• Initiates outbound calls to clients as required, including follow-ups, survey responses, and provides information on our banking products and services.

• Accurately documents client interactions, ensures that all information is recorded and maintained in our customer database system.

• Promotes and cross-sells our bank's products and services to meet individual and team targets.

• Assists clients with account inquiries, Loan, and transactions financial inquiries.

• Provides comprehensive information about banking policies, procedures, and regulatory requirements.

• Resolves client issues and complaints in a timely and satisfactory manner, escalates when necessary to the appropriate department.

• Stays up to date on industry trends and changes in banking regulations to provide clients with accurate information.

• Maintains a high level of professionalism, courtesy, and empathy in all client interactions.

• Collaborates with team members to ensure the smooth operation of the call center and achieve team goals.

Qualifications and Experience:

• University/College Diploma in Business Management or Business Administration (Marketing or Management Minor)

• Fresh graduate with 0 years of registered work experience.

• Awareness of banking products, services, and procedures.

• Familiarity with Customer Relationship Management (CRM) software is an advantage.

• Proficient verbal and written communication skills in English and Arabic.

• Ability to adapt to a fast-paced, dynamic work environment.

• Strong problem-solving skill.

• High attention to detail and accuracy in data entry.

• Customer-centric mindset with a strong focus on client satisfaction.

• Willingness to work on flexible hours, including evenings, night shifts, and weekends.

Note:

This role is based in Muscat; therefore, priority will be given to candidates who reside in Muscat. Applicants from other regions will be considered only if a sufficient number of qualified candidates from Muscat are not available.

** Applications will be accepted until 22-Oct-2026 at 2:00 PM. Submissions received after this date and time will not be considered **

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