# Travel Consultant Supervisor — Tumodo

Canonical: https://jobxdubai.com/jobs/li-4476158917-travel-consultant-supervisor
Location: Riyadh, Saudi Arabia
Type: full_time · Level: lead
Monthly salary: AED 11,760 to 17,640 per month (estimated, not employer-stated) (UAE salaries are tax-free)
Posted: 2026-10-06
Apply: https://www.linkedin.com/jobs/view/travel-consultant-supervisor-at-tumodo-4476158917?_l=en

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## Description

Role Summary

The Travel Consultant Lead/Supervisor is a role combining hands-on corporate travel booking role with operational and people supervision responsibilities. This position is responsible for delivering high-level travel services to key clients while ensuring smooth day-to-day operations of the support team, service quality, SLA adherence, and escalation management.

This role acts as the first line of operational leadership on the floor and a second-level escalation point for complex service or supplier-related cases.

Key Responsibilities

1. Travel Consulting & Client Service

• Provide end-to-end corporate travel services for assigned clients, including flights, hotels, rail, car rentals, and ancillary services.

• Manage complex, multi-leg itineraries and VIP bookings.

• Ensure full compliance with client travel policies and internal SLAs.

• Advise clients on best routing, fares, booking classes, exchanges, and alternatives.

• Handle ticketing, reissues, cancellations, refunds, and schedule changes.

• Coordinate with airlines, hotels, and suppliers to resolve disruptions and urgent travel issues.

• Act as a main point of contact for escalated client queries when required.

2. Operational Supervision & Floor Management

• Oversee daily operations of the travel support team.

• Ensure timely self-assignment of incoming cases by the team;

• Monitor and control queues across systems and channels

• Act as first point of contact for day-to-day operational questions from the team.

• Maintain clear communication channels between Support, Sales, and Account Management teams to ensure smooth coordination and client satisfaction.

3. Escalation & Case Management

• Take ownership of second-level escalations related to service delivery, SLA breaches, or supplier issues and ensure timely resolution of escalated cases.

• Take ownership of critical or sensitive queries when escalation is required.

4. Discipline & Attendance Control

• Monitor team attendance, punctuality, and adherence to working schedules via operational systems.

• Control login/logoff times and break schedules to ensure operational coverage.

• Ensure continuity of operations with minimal disruptions.

4. Quality, Knowledge & Continuous Improvement

• Support onboarding and on-the-job guidance of junior consultants.

• Share best practices, updates on travel regulations, and system changes with the team.

• Identify process gaps and suggest operational improvements.

• Maintain high service quality standards across all handled and supervised cases.

Requirements

• 5-7 years of experience as a corporate travel consultant in a TMC or business travel environment

• Strong hands-on experience with GDS systems (Sabre preferred; Amadeus/Galileo acceptable)

• Native Arabic speaker with high English proficiency

• Proven experience handling complex itineraries and corporate clients

• From 2 years’ experience as a team leader, supervisor, or acting senior role

• Strong decision-making and problem-solving skills

• High attention to detail and ability to work under pressure

What We Offer

• Competitive compensation with supervisory role uplift

• Clear career growth path into operations or support management roles

• Dynamic, international working environment

• Opportunity to influence operational processes and service quality

• Be part of a fast-growing travel tech company with global ambitions

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## Requirements

5-7 years of experience as a corporate travel consultant in a TMC or business travel environment; Strong hands-on experience with GDS systems (Sabre preferred; Amadeus/Galileo acceptable); Native Arabic speaker with high English proficiency; Proven experience handling complex itineraries and corporate clients; From 2 years’ experience as a team leader, supervisor, or acting senior role; Strong decision-making and problem-solving skills; High attention to detail and ability to work under pressure

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